Clinic Business Representative Associate

Allina Health • Hastings, NE

6d • $20 - $27 • Onsite

About The Position

The Clinic Business Representative Associate is the first point of contact for patients and is responsible for creating a welcoming experience and completing accurate, efficient registration. The role greets and welcomes patients at in-person appointments or supports them by phone, collects demographic and financial information, and enters information into the electronic medical record. The position is 0.8 FTE, or 64 hours per two-week pay period, with 8- and 12-hour day/evening shifts and an every-other-weekend rotation.

Requirements

• Must be at least 18 years of age and have the education and/or experience needed to meet the required functional competencies listed in the job description.
• At least 1 year of computer knowledge.

Nice To Haves

• High school diploma or GED.
• Experience with Microsoft Office products, including Word and Outlook.
• Customer service, clerical, or other business office environment experience.
• Knowledge of medical terminology.

Responsibilities

• Greet, welcome, and register patients in person or by phone.
• Use tools, resources, and procedures to check patients in, including collecting demographic and insurance information, providing appointment-specific forms, and obtaining necessary documentation.
• Assist patients with telephone encounters.
• Identify key words and use appropriate responses and de-escalation techniques as needed.
• Direct patients to appointments or procedures.
• Collect co-pays and remaining balances.
• Obtain patient signatures as needed.
• Answer questions about financial assistance programs.
• Perform end-of-day reconciliation.
• Participate in the prescription refill order process when appropriate and within the scope of the position.
• Manage and organize patient care lobbies and provide other department support.
• Clean and disinfect lobbies and check-in areas, wheelchairs, stairwells, door handles, clipboards, and elevator keys throughout the day.
• Unpack and restock supplies, file cabinets, and clinic resources such as brochures and business cards; make copies as needed.
• Schedule appointments and assist with office communications when needed, including answering and transferring calls, handling messages, and paging relevant parties.
• Perform weekly downtime checks.
• Participate in staff meetings.
• Perform other duties as assigned.

Benefits

• Medical and dental benefits.
• PTO/time away.
• Retirement savings plans.
• Life insurance.
• Short-term and long-term disability.
• Voluntary benefits, including vision, legal, and critical illness coverage.
• Tuition reimbursement or continuing medical education, as applicable.
• Student loan support benefits to help navigate the Federal Public Service Loan Forgiveness Program.
• Well-being dollars, well-being navigators, programs, activities, articles, videos, personal coaching, and tools.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed