Clinic Business Representative Associate

Allina Health • Woodbury, MN

6d • $20 - $27 • Onsite

About The Position

The Clinic Business Representative Associate delivers customer service at the start of patients’ care journeys, creating a welcoming experience and ensuring accurate, efficient registration. The role greets and welcomes patients at in-person appointments or provides support by phone. It follows a standard registration process by collecting demographic and financial information and entering it into the electronic medical record.

This position is 0.75 FTE, or 60 hours per two-week pay period, with 8- and 12-hour day/evening shifts and an every-other-weekend rotation. The role also supports clinic operations by maintaining the patient lobby and check-in areas, assisting with office communications and appointment scheduling as appropriate, and completing other assigned duties.

Requirements

• Must be at least 18 years of age and have the education and/or experience needed to meet the required functional competencies listed in the job description.
• At least 1 year of computer knowledge.

Nice To Haves

• High school diploma or GED.
• Experience with Microsoft Office products, including Word and Outlook.
• Customer service, clerical, or other business office environment experience.
• Knowledge of medical terminology.

Responsibilities

• Greet, welcome, and register patients in person or by phone.
• Use appropriate tools, resources, and procedures for patient check-in, including collecting demographic and insurance information, providing appointment-specific forms, and obtaining necessary documentation.
• Assist patients with telephone encounters.
• Identify key words and use appropriate responses and de-escalation techniques as needed.
• Direct patients to appointments or procedures.
• Collect co-pays and remaining balances.
• Obtain patient signatures as needed.
• Respond to questions about financial assistance programs.
• Perform the end-of-day reconciliation process.
• Participate in the prescription refill order process when appropriate and within the scope of the position.
• Manage and organize patient care lobbies and provide other department support.
• Clean and disinfect lobbies and check-in areas, wheelchairs, stairwells, door handles, clipboards, and elevator keys throughout the day.
• Unpack and restock supplies, file cabinets, and other clinic resources, such as brochures and business cards; make copies of documents as needed.
• Schedule appointments and assist with office communications as needed, including answering and transferring calls, handling messages, and paging necessary parties.
• Perform weekly downtime checks.
• Actively participate in staff meetings.
• Perform other duties as assigned.

Benefits

• Medical and dental coverage.
• PTO and time away.
• Retirement savings plans.
• Life insurance.
• Short-term and long-term disability.
• Voluntary benefits, including vision, legal, and critical illness coverage.
• Tuition reimbursement or continuing medical education, as applicable.
• Student loan support benefits to help navigate the Federal Public Service Loan Forgiveness Program.
• Well-being resources, including well-being dollars, dedicated well-being navigators, programs, activities, articles, videos, personal coaching, and tools.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed