Clinic Business Representative Associate

Allina Health System • Cottage Grove, MN

5d • Onsite

About The Position

The Clinic Business Representative Associate provides a welcoming first point of contact for patients at in-person appointments and by phone. The role performs accurate, efficient registration by collecting demographic, insurance, and financial information and entering it into the electronic medical record. It supports patient check-in and clinic operations, including handling payments, responding to questions, assisting with telephone encounters, and maintaining a clean, organized lobby and check-in area. This position is 1.0 FTE (80 hours per two-week pay period), with 8-hour day/evening shifts and no weekends.

Requirements

• Must be at least 18 years of age.
• Education and/or experience sufficient to meet the required functional competencies listed in the job description.
• Minimum of 1 year of computer knowledge.

Nice To Haves

• High school diploma or GED.
• Experience with Microsoft Office products, including Word and Outlook.
• Customer service, clerical, or other business office environment experience.
• Knowledge of medical terminology.

Responsibilities

• Greet and welcome patients in person or by phone and complete the registration process.
• Use appropriate tools, resources, and procedures to check patients in, collect demographic and insurance information, provide appointment-specific forms, and obtain necessary documentation.
• Assist patients with telephone encounters and use appropriate responses and de-escalation techniques when needed.
• Direct patients to their appointments or procedures.
• Collect co-pays and remaining balances and obtain patient signatures as needed.
• Respond to questions about financial assistance programs.
• Perform the end-of-day reconciliation process.
• Participate in prescription refill order processing when appropriate and within the scope of the position.
• Manage and organize patient care lobby areas and provide other department support.
• Clean and disinfect lobby and check-in areas, wheelchairs, stairwells, door handles, clipboards, and elevator keys throughout the day.
• Unpack and restock supplies and clinic resources, and make copies of documents as needed.
• Schedule appointments and assist with office communications, including answering and transferring calls, handling messages, and paging necessary parties, as needed.
• Perform weekly downtime checks.
• Actively participate in staff meetings.
• Perform other duties as assigned.

Benefits

• Medical and dental coverage.
• PTO/time away.
• Retirement savings plans.
• Life insurance.
• Short-term and long-term disability.
• Voluntary benefits, including vision, legal, and critical illness coverage.
• Tuition reimbursement or continuing medical education, as applicable.
• Student loan support and benefits to navigate the Federal Public Service Loan Forgiveness Program.
• Well-being dollars, well-being navigators, programs, activities, resources, personal coaching, and tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed