Clinic Assistant (Back Office)

Planned Parenthood of Southern New England, Inc.•Meriden, CT

2d•$24 - $28•Onsite

About The Position

Planned Parenthood of Southern New England is hiring a full-time Clinic Assistant for the back office at its Meriden Health Center. The position is 37.5 hours per week and supports clinicians in providing high-quality, whole-person healthcare. The Clinic Assistant provides client-centered service, factual and unbiased patient information, and clinical and administrative support while following organizational and clinical standards, protocols, and policies. The role also contributes to efficient health center operations, productivity and revenue cycle goals, and an inclusive environment that values differences in identity and experience. The schedule is Monday and Tuesday from 11 a.m. to 7 p.m., Wednesday through Friday from 8:30 a.m. to 4:30 p.m., and one Saturday per month from 8 a.m. to 2 p.m. The hourly rate is $24.46 to $28.13, with the starting rate potentially increasing based on full years of experience. PPSNE does not negotiate salaries due to its commitment to pay equity.

Requirements

High school diploma or equivalent.
Working knowledge of Microsoft Word, Excel, and Outlook.
Ability to work mornings, evenings, and weekends.
Reliable form of transportation.
Solution-oriented, positive, optimistic, confident, can-do attitude.
Ability to work in a fast-paced, dynamic environment where daily responsibilities may change frequently.
Demonstrated ability to handle highly confidential information with diplomacy and tact.
Comfort discussing sexuality, contraception, sexually transmitted diseases, and pregnancy options.
Attention to detail and ability to manage multiple tasks simultaneously.
Clear and direct communication, with willingness to hear, reflect on, and act on feedback related to identity and equity.
Awareness of multiple group identities and their dynamics, along with self-awareness, empathy, and humility in interpersonal interactions.
Ability to build authentic relationships and trust with diverse people and work effectively across differences.
Interest in and commitment to health equity, including a foundational understanding of or interest in learning about health inequity and its impact on patients and communities.

Nice To Haves

Bilingual English/Spanish.

Responsibilities

Support clinicians in providing high-quality healthcare services that support the whole person.
Provide excellent, client-centered customer service and keep the client at the center of decision-making.
Participate in health center efforts to achieve productivity and revenue cycle goals.
Partner with the center manager and clinician to create efficient and effective systems and processes that support business success and sustainability.
Understand and adhere to organizational and clinical standards, protocols, and policies.
Provide factual, non-biased patient information and education needed for the patient visit.
Perform clinical functions such as taking blood pressure, venipuncture, lab work, and medical charting.
Perform office functions such as reception, telephone triage, stocking supplies, filing, billing and coding, and routine insurance data entry.
Help ensure an environment that appreciates and embraces varied experiences and perspectives arising from differences in race, culture, religion, age, gender, sexual orientation, ability, and gender identity.