Clinic Assistant (Back Office)

Planned Parenthood of Southern New England•Meriden, CT

17h•Onsite

About The Position

Planned Parenthood of Southern New England is hiring a full-time Clinic Assistant for the back office at its Meriden Health Center. The position is 37.5 hours per week and supports clinicians in providing quality, whole-person healthcare. The Clinic Assistant provides client-centered service, shares factual and unbiased patient information, performs clinical and administrative tasks, and helps the health center meet productivity and revenue-cycle goals. The role also contributes to efficient operations and an environment that values differences and advances health equity.

Requirements

High school diploma or equivalent.
Working knowledge of Microsoft Word, Excel, and Outlook.
Ability to work mornings, evenings, and weekends.
Reliable form of transportation.
Solution-oriented, positive, optimistic, confident, can-do attitude.
Ability to work in a fast-paced, dynamic environment where daily responsibilities may change frequently.
Demonstrated ability to handle highly confidential information with diplomacy and tact.
Comfort discussing sexuality, contraception, sexually transmitted diseases, and pregnancy options.
Attention to detail and ability to manage multiple tasks simultaneously.
Clear and direct communication, with willingness to hear, reflect on, and act on feedback related to identity and equity.
Awareness of group identities and their dynamics, and self-awareness, empathy, and humility in interpersonal interactions.
Ability to build authentic relationships and trust with diverse people and work effectively across differences.
Interest in and commitment to health equity, with foundational understanding of or interest in learning about health inequity and its impact on patients and communities.

Nice To Haves

Bilingual English/Spanish.

Responsibilities

Support clinicians in providing quality healthcare services that address the whole person.
Provide excellent, client-centered customer service and keep clients at the center of decision-making.
Participate in efforts to meet productivity and revenue-cycle goals.
Partner with the center manager and clinician to develop efficient processes that support business success and sustainability.
Understand and follow organizational and clinical standards, protocols, and policies.
Provide factual, unbiased patient information and education necessary for visits.
Perform clinical functions such as measuring blood pressure, venipuncture, lab work, and medical charting.
Perform office functions such as reception, telephone triage, stocking supplies, filing, billing and coding, and routine insurance data entry.
Help ensure an environment that appreciates and embraces differences in experience and perspective.