Back Office Clinic Assistant
About The Position
Planned Parenthood Columbia Willamette (PPCW) is hiring Back Office Clinic Assistants to support its mission of providing compassionate, high-quality sexual and reproductive health care. The role works directly with patients and clinicians to support safe, respectful care. Spanish bilingual skills are preferred but not required. PPCW has seven openings at its Medford Health Center, and candidates may be considered for available schedules based on operational needs and their availability. This is a represented, hourly, non-exempt position paying $20.37–$29.68 per hour. Pay placement depends on relevant experience and internal equity, and represented wages follow the applicable collective bargaining agreement. Eligible bilingual employees may earn an additional $1.72 per hour; interpreter-level proficiency may qualify for $3.44 per hour, subject to PPCW requirements. After six months, employees may be eligible for additional clinical responsibilities with extra hourly pay, depending on training and available assignments. The work location is the Medford Health Center at 125 S. Central Avenue, Suite 201, Medford, OR 97501. Part-time and full-time opportunities are available. Specific schedules are discussed during the interview process. Saturday shifts rotate among staff, with regular Saturday assignments available by preference. Health center operating hours are Monday–Friday, 8:00 a.m.–6:00 p.m., and Saturday, 8:00 a.m.–4:00 p.m.; these hours do not guarantee an individual schedule. Employees may occasionally be asked or required to work other days, including weekends, hours, or locations to meet operational needs.
Requirements
- High school diploma or equivalent.
- Two years of work experience in a customer service or high-volume role.
- Willingness to learn hands-on clinical support tasks and follow established safety and privacy practices.
- Ability to work collaboratively with patients, clinicians, and other health center staff.
Nice To Haves
- Spanish bilingual skills; preferred but not required.
- Strong customer service experience from retail, hospitality, food service, or another high-volume setting.
Responsibilities
- Prepare patients, examination rooms, supplies, and equipment for visits.
- Obtain and document patient information and vital signs as trained.
- Assist clinicians during examinations and procedures within the employee’s training and role.
- Collect or process specimens and perform approved clinical support tasks as trained.
- Maintain accurate records and follow infection-prevention protocols.
- Offer compassionate, nonjudgmental support and protect patient confidentiality.
Benefits
- Paid time off (up to four weeks, increasing over time).
- Nine paid holidays.
- Medical, dental, and vision insurance, subject to eligibility.
- 403(b) retirement plan with employer match.
- Confidential employee assistance program (EAP).
- Training and professional development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
