Clinic Assistant - South Bend Orthopaedics

SCA Health•South Bend, IN

About The Position

South Bend Orthopaedics, a partner of OrthoAlliance and part of SCA Health, provides orthopedic care across multiple locations in northern Indiana and southwest Michigan. The Clinic Assistant Level 1 provides administrative and operational support to clinical staff and physicians, helping maintain an efficient, cohesive, and patient-friendly clinic environment. The role supports patient check-in and check-out, scheduling, patient communication, intake, chart preparation, and clinical workflows. The position requires a high school diploma or equivalent and at least two years of office experience, ideally in a clinical setting with EMR experience. The listed pay range is $16.50 to $19.76 per hour.

Requirements

High school diploma or equivalent.
Minimum of two years of office experience, ideally in a clinical setting with EMR.

Nice To Haves

Office experience in a clinical setting with EMR.

Responsibilities

Comply with HIPAA confidentiality standards when handling patient information.
Collaborate with POD teammates to support smooth clinic operations and excellent patient care.
Help create an efficient and cohesive POD team.
Greet patients and visitors courteously and assist them promptly and professionally.
Escort patients to exam rooms and gather basic medical history and chief complaints.
Accurately document patient data and provider instructions in the EMR.
Prepare exam rooms, maintain cleanliness, and restock supplies.
Follow infection control and safety procedures in accordance with OSHA standards.
Coordinate communication between providers, departments, and surgical facilities to support clinical workflows.
Prepare charts for pre- and post-clinic visits, including insurance preparation and PCP collaboration.
Assist with patient check-out, schedule follow-up appointments, and print instructions and educational materials.
Schedule appointments and respond to patient inquiries in person, by phone, or through the patient portal.
Triage messages, route clinical questions appropriately, and support pre-appointment documentation as needed.
Review physician schedules and ensure they are updated accurately and promptly.
Comply with policies and procedures and promote a collaborative clinic culture.
Perform other duties as assigned.