Clinic Administrative Assistant
About The Position
Performs general office duties involving basic and routine clerical and secretarial work in a clinical environment. The Clinic Administrative Assistant serves as a front-desk representative at an outpatient or hospital facility and provides administrative support to help maintain clinic operations and customer care for patients and their families. Under general supervision, the role follows established company policies and procedures. Duties may vary according to location and business need and include patient engagement, front-desk coverage, scheduling and registration, medical-record coordination, general administrative support, and participation in clinic collaboration and training activities.
Requirements
- High school diploma or GED.
- At least 6 months of relevant experience without a degree.
- Knowledge of office procedures.
- Proficiency in Microsoft Office applications.
- Ability to adapt to supporting software applications.
- Professional attitude and appearance.
- Solid written and verbal communication skills.
- Ability to be resourceful and proactive when issues arise.
- Strong organizational skills.
- Multitasking and time-management skills, including the ability to prioritize tasks.
- Customer-service attitude.
- Good verbal communication skills and a pleasant telephone manner.
- Ability to perform desk and personal-computer work and potentially interact with patients, facility staff, and physicians.
- Ability to travel between assigned facilities and locations within the community if required.
Nice To Haves
- 1–2 years of related experience.
- Working knowledge of computers and Microsoft Word, Excel, and PowerPoint.
Responsibilities
- Answer and route telephone calls, greet patients and guests professionally, and monitor reception and waiting areas.
- Distribute incoming mail and obtain signatures needed to process admissions data.
- Maintain patient confidentiality and a professional environment.
- Maintain records of hospitalization, patient travel, and related information to coordinate scheduling and ancillary testing.
- Prepare medical records for fax or mail in connection with travel, transplant, disability, and other requests.
- Arrange patient travel by contacting relevant parties and providing requested medical records; coordinate transient patient paperwork.
- Coordinate transfer placements and confirmations with the Clinical Manager.
- Confirm admissions paperwork is completed and sent to designated departments, including billing, by collecting, faxing, and scanning documents.
- Assist with medical appointment referrals and scheduling, and with transportation coordination and referrals.
- Ensure required data entry is completed for Crown Web, including data related to ESRD 2728, ESRD 2746, and PART.
- Scan insurance cards monthly.
- Set up and maintain filing systems and basic databases as applicable.
- Complete forms and reports for company offices, vendors, and agencies.
- Prepare purchase orders using the appropriate software application.
- Assist with facility accounts receivable and accounts payable as needed.
- Maintain necessary office-supply inventory.
- Assist in auditing records for ongoing compliance with medical-record standards, including H&Ps, monthly physician progress notes, and care plans.
- Assist with collecting patient demographic information and Continuous Quality Improvement data.
- Assemble, file, and maintain patient medical records; print the patient schedule and pull patient charts daily.
- Arrange package pickup and delivery.
- Assist with month-end reporting requirements.
- Participate in center or team huddles and staff meetings.
- Attend appropriate education and training sessions and apply key learnings.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
