Clinic Administrative Assistant

Fresenius Medical Care•Santa Fe, NM

About The Position

Performs general office duties involving basic and routine clerical and secretarial work in a clinical environment. Serves as a front-desk contact at an outpatient or hospital facility and provides administrative support to help maintain clinic operations and provide customer care to patients and their families. Works under general supervision, following established company policies and procedures. Duties may vary based on location and business needs.

Requirements

High school diploma or GED required.
At least 6 months of relevant experience without a degree.
Knowledge of office procedures.
Proficiency in Microsoft Office applications and ability to adapt to supporting software applications.
Professional attitude and appearance.
Solid written and verbal communication skills, including good verbal communication and a pleasant telephone manner.
Ability to be resourceful and proactive when issues arise.
Strong organizational skills.
Ability to multitask, manage time, and prioritize tasks.
Customer-service attitude.

Nice To Haves

1–2 years of related experience preferred.
Working knowledge of computers and Microsoft Word, Excel, and PowerPoint preferred.

Responsibilities

Answer and route telephone calls; professionally greet patients and guests; maintain the reception and waiting areas; and distribute incoming mail.
Obtain signatures needed to process admissions data and maintain patient confidentiality.
Maintain records related to hospitalization and patient travel, prepare medical records for faxing or mailing, and coordinate travel and related paperwork for patients.
Coordinate transient patient paperwork and transfer placements and confirmations with the Clinical Manager.
Confirm admissions paperwork is completed and sent to designated departments, including billing, by collecting, faxing, and scanning documents.
Assist with medical appointment referrals and scheduling, and coordinate transportation referrals.
Ensure required Crown Web data entry is completed in relation to ESRD 2728, ESRD 2746, and PART; scan insurance cards monthly.
Set up and maintain filing systems and basic databases; complete forms and reports; and prepare purchase orders using appropriate software.
Assist with accounts receivable and accounts payable functions as needed, maintain office-supply inventory, and assist with month-end reporting.
Assist in auditing medical records for ongoing compliance with documentation standards and in collecting patient demographic information and Continuous Quality Improvement data.
Assemble, file, and maintain patient medical records; print daily patient schedules and pull patient charts.
Arrange package pickup and delivery.
Participate in center or team huddles and staff meetings, and attend applicable education and training sessions and apply key learnings.