Clinic Administrative Assistant

Fresenius Medical Care•Dubois, PA

About The Position

The Clinic Administrative Assistant performs general office duties and routine clerical and secretarial work in a clinical environment. Split between the State College and DuBois clinics, the role serves as a front-desk contact for patients and guests and provides administrative support to maintain clinic operations and customer care. Duties vary by location and business need and are performed under general supervision according to established company policies and procedures.

Requirements

High school diploma or GED.
At least 6 months of relevant experience without a degree.
Knowledge of office procedures.
Proficiency in Microsoft Office applications.
Ability to adapt to supporting software applications.
Professional attitude and appearance.
Solid written and verbal communication skills, including good verbal communication and a pleasant telephone manner.
Ability to be resourceful and proactive when issues arise.
Strong organizational skills and the ability to multitask, manage time, and prioritize tasks.
Customer service attitude.

Nice To Haves

One to two years of related experience.
Working knowledge of computers and Microsoft Word, Excel, and PowerPoint.

Responsibilities

Answer telephone calls and route them to the appropriate person; professionally greet patients and guests, monitor reception and waiting areas, distribute incoming mail, and maintain a professional environment.
Obtain signatures needed to process admissions data and maintain patient confidentiality.
Maintain accurate records related to hospitalization, patient travel, scheduling, and ancillary testing.
Prepare and send medical records by fax or mail for travel, transplant, disability, and other purposes; organize patient travel and coordinate transient patient paperwork.
Coordinate transfer placements and confirmations with the Clinical Manager.
Confirm admissions paperwork is completed and sent to designated departments, including billing, by collecting, faxing, and scanning documents.
Assist with medical appointment referrals and scheduling, and coordinate transportation and referrals.
Ensure Crown Web data entry is completed for ESRD 2728, ESRD 2746, and PART; scan insurance cards monthly.
Set up and maintain filing systems and basic databases; complete forms and reports for company offices, vendors, and agencies.
Prepare purchase orders using the appropriate software application and assist with accounts receivable and accounts payable as needed.
Maintain office supply inventory and assist with audits of medical records for ongoing compliance with record standards.
Assist with collecting patient demographic information and Continuous Quality Improvement data.
Assemble, file, and maintain patient medical records; print patient schedules and pull patient charts daily.
Arrange package pickup and delivery and assist with month-end reporting requirements.
Participate in center or team huddles and staff meetings, and attend applicable education and training sessions and apply key learnings.