Clinic Administrative Assistant

Fresenius Medical Care•Wooster, OH

About The Position

Performs general office duties that include basic and routine clerical and secretarial work in a clinical environment. The Clinic Administrative Assistant serves as a welcoming point of contact at an outpatient or hospital facility and provides administrative support to clinic operations and patient care. The role supports patients and their families, helps maintain records and scheduling, and works with clinic staff and other departments. Duties may vary based on location and business needs.

Requirements

High school diploma or GED.
At least 6 months of relevant experience without a degree.
Knowledge of office procedures.
Proficiency with Microsoft Office applications.
Ability to adapt to supporting software applications.
Professional attitude and appearance.
Solid written and verbal communication skills.
Ability to be resourceful and proactive when issues arise.
Strong organizational skills.
Ability to multitask, manage time, and prioritize tasks.
Customer service attitude.
Good verbal communication skills and a pleasant telephone manner.

Nice To Haves

One to two years of related experience.
Working knowledge of computers and Microsoft Word, Excel, and PowerPoint.

Responsibilities

Answer telephone calls and route them to the appropriate person.
Professionally greet patients and guests and monitor reception and waiting areas.
Distribute incoming mail and maintain a professional environment.
Obtain signatures needed to process admissions data in accordance with company policies and procedures.
Maintain patient confidentiality.
Maintain accurate records of hospitalization and patient travel to support scheduling and coordination of ancillary testing.
Prepare medical records for faxing or mailing for travel, transplant, disability, and other purposes.
Arrange patient travel by contacting appropriate parties and providing requested medical records.
Coordinate transient patient paperwork.
Coordinate transfer placements and confirmations with the Clinical Manager.
Confirm admissions paperwork is complete and send it to designated departments, such as billing, by collecting, faxing, and scanning documents.
Assist with medical appointment referrals and scheduling.
Assist with transportation coordination and referrals.
Ensure data entry is completed in Crown Web relating to ESRD 2728, ESRD 2746, and PART.
Scan insurance cards monthly.
Set up and maintain filing systems and basic databases as applicable.
Complete forms and reports required by company offices, vendors, and agencies.
Prepare purchase orders using the appropriate software application.
Assist with accounts receivable and accounts payable responsibilities as needed.
Maintain inventory of necessary office supplies.
Assist with auditing records for ongoing compliance with medical records standards, including H&Ps, monthly physician progress notes, and care plans.
Assist in collecting patient demographic information and Continuous Quality Improvement data.
Assemble, file, and maintain patient medical records.
Print the patient schedule and pull patient charts daily.
Arrange package pickup and delivery.
Assist with month-end reporting requirements.
Participate in center or team huddles, staff meetings, and collaboration sessions.
Attend relevant education and training sessions and apply key learnings.