Clinic Administrative Assistant

Fresenius Medical Care•Keene, NH

About The Position

Perform general office duties, including basic and routine clerical and secretarial work, in a clinical environment. Serve as a front-desk representative at a Fresenius Kidney Care outpatient or hospital facility and provide administrative support to clinic operations and patient care. The role may include patient engagement and front-desk coverage, scheduling and registration, records and paperwork coordination, and other administrative support based on location and business needs. Work is performed under general supervision using established company policies and procedures. The position involves desk and personal-computer work, possible interaction with patients, facility staff, and physicians, and may require travel between assigned facilities and locations in the community. The work environment may have controlled air temperature and moderate noise, with possible exposure to infectious and contagious diseases or materials.

Requirements

High school diploma or GED required.
At least 6 months of relevant experience without a degree.
Knowledge of office procedures.
Proficiency in Microsoft Office applications and ability to adapt to supporting software applications.
Professional attitude and appearance.
Solid written and verbal communication skills, including good verbal communication and a pleasant telephone manner.
Resourcefulness and initiative when issues arise.
Strong organizational skills.
Ability to multitask, manage time, and prioritize tasks.
Customer-service orientation.

Nice To Haves

1–2 years of related experience preferred.
Working knowledge of computers, including Microsoft Word, Excel, and PowerPoint preferred.

Responsibilities

Answer and route telephone calls; greet patients and guests professionally; monitor reception and waiting areas; distribute incoming mail.
Obtain signatures required to process admissions data and maintain patient confidentiality.
Maintain records related to hospitalization and patient travel to support scheduling and ancillary testing.
Prepare medical records for faxing or mailing for travel, transplant, disability, and other purposes; organize patient travel and coordinate transient-patient paperwork.
Coordinate transfer placements and confirmations with the Clinical Manager.
Confirm admissions paperwork is completed and sent to designated departments, including billing, by collecting, faxing, and scanning documents.
Assist with medical appointment referrals and scheduling, and coordinate transportation referrals.
Ensure relevant data entry is completed in Crown Web, including data related to ESRD 2728, ESRD 2746, and PART; scan insurance cards monthly.
Set up and maintain filing systems and basic databases; complete forms and reports for company offices, vendors, and agencies.
Prepare purchase orders using the appropriate software application; assist with accounts receivable and accounts payable as needed.
Maintain office-supply inventory and assist in auditing records for compliance with medical-record standards.
Assist with collecting patient demographic information and Continuous Quality Improvement data.
Assemble, file, and maintain patient medical records; print daily patient schedules and pull patient charts.
Arrange package pickup and delivery and assist with month-end reporting.
Participate in center or team huddles and staff meetings, and attend education and training sessions and apply key learnings.