Clinic Administrative Assistant

Fresenius Medical Care•Medford, MA

2d•$17 - $27•Onsite

About The Position

Perform general office duties incorporating basic and routine clerical and secretarial work in a clinical environment. Serve as the face of an outpatient or hospital facility, providing administrative support to help maintain clinic operations and deliver customer care to patients and their families. Work under general supervision and follow established company policies and procedures. Responsibilities may vary based on location and business needs.

Requirements

High school diploma or GED required.
At least 6 months of relevant experience if the candidate does not have a degree.
Knowledge of office procedures.
Proficiency in Microsoft Office applications and ability to adapt to supporting software applications.
Professional attitude and appearance.
Strong written and verbal communication skills, including a pleasant telephone manner.
Ability to be resourceful and proactive when issues arise.
Strong organizational, multitasking, and time-management skills, with the ability to prioritize tasks.
Customer-service attitude.

Nice To Haves

One to two years of related experience preferred.
Working knowledge of computers and Microsoft Word, Excel, and PowerPoint preferred.

Responsibilities

Answer and route telephone calls; professionally greet patients and guests; monitor reception and waiting areas; distribute incoming mail; obtain signatures for admissions processing; and maintain patient confidentiality.
Maintain records related to hospitalizations and patient travel; prepare medical records for travel, transplant, disability, and other purposes; coordinate patient travel and transient-patient paperwork; and coordinate transfer placements and confirmations with the Clinical Manager.
Confirm admissions paperwork is complete and sent to designated departments, including billing, by collecting, faxing, and scanning documents.
Assist with medical appointment referrals and scheduling, and coordinate transportation and referrals.
Ensure required Crown Web data entry is completed for ESRD 2728, ESRD 2746, and PART; scan insurance cards monthly.
Set up and maintain filing systems and basic databases; complete forms and reports; prepare purchase orders; and assist with accounts receivable and accounts payable as needed.
Maintain office-supply inventory; assist with audits of medical records for compliance; and assist in collecting patient demographic information and Continuous Quality Improvement data.
Assemble, file, and maintain patient medical records; print daily patient schedules and pull patient charts; and arrange package pickup and delivery.
Assist with month-end reporting; participate in center or team huddles and staff meetings; and attend training and apply relevant learnings.