Administrative Assistant - Clinic
About The Position
The Administrative Assistant performs general office duties and basic, routine clerical and secretarial work in a clinical environment. As a front-desk representative at a Fresenius Kidney Care outpatient or hospital facility, this role provides administrative support to clinic operations and contributes to customer care for patients and their families. Responsibilities vary based on location and business needs. The role may support patient engagement and reception, scheduling and registration, records and paperwork, clinic administration, and coordination with patients, staff, physicians, and outside organizations.
Requirements
- High school diploma or GED.
- At least 6 months of relevant experience without a degree.
- Knowledge of office procedures.
- Proficiency in Microsoft Office applications.
- Ability to adapt to supporting software applications.
- Professional attitude and appearance.
- Solid written and verbal communication skills.
- Resourcefulness and proactivity when issues arise.
- Strong organizational skills.
- Ability to multitask, manage time, and prioritize tasks.
- Customer-service attitude.
Nice To Haves
- One to two years of related experience.
- Working knowledge of computers and Microsoft Word, Excel, and PowerPoint.
- Good verbal communication skills.
- Pleasant telephone manner.
Responsibilities
- Answer telephone calls and route them to the appropriate person.
- Greet patients and guests professionally and monitor reception and waiting areas.
- Maintain a professional environment and distribute incoming mail.
- Obtain signatures needed to process admissions data in accordance with company policies and procedures.
- Maintain patient confidentiality.
- Maintain accurate records of hospitalization, patient travel, and related information to support scheduling and ancillary testing coordination.
- Prepare medical records for faxing or mailing in connection with travel, transplant, disability, and other needs.
- Coordinate patient travel, transient patient paperwork, and transfer placements and confirmations with the Clinical Manager.
- Confirm admissions paperwork is completed and sent to designated departments, including billing, by collecting, faxing, and scanning documents.
- Assist with medical appointment referrals and scheduling, as well as transportation coordination and referrals.
- Ensure data entry is completed in Crown Web for ESRD 2728, ESRD 2746, and PART.
- Scan insurance cards monthly.
- Set up and maintain filing systems and basic databases as applicable.
- Complete forms and reports for company offices, outside vendors, and agencies.
- Prepare purchase orders using the appropriate software application.
- Assist with accounts receivable and accounts payable functions as needed.
- Maintain inventory of necessary office supplies.
- Assist with auditing records for ongoing compliance with medical records standards, including H&Ps, monthly physician progress notes, and care plans.
- Assist in collecting patient demographic information and Continuous Quality Improvement data.
- Assemble, file, and maintain patient medical records.
- Print the patient schedule and pull patient charts daily.
- Arrange package pickup and delivery.
- Assist with month-end reporting requirements.
- Participate in center or team huddles, staff meetings, and appropriate education and training sessions, and apply key learnings.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
