Clinic Administrative Assistant

Fresenius Medical Care•Saugus, MA

4d•$16 - $27

About The Position

Performs general office duties involving basic and routine clerical and secretarial work in a clinical environment. The Clinic Administrative Assistant provides administrative support to outpatient or hospital facility operations and helps deliver customer care to patients and their families. The role supports patient engagement and front-desk activities, scheduling and registration, medical-record handling, and general administrative functions. Duties may vary based on location and business needs.

Requirements

High school diploma or GED.
At least 6 months of relevant experience if the candidate does not have a degree.
Knowledge of office procedures.
Proficiency in Microsoft Office applications.
Ability to adapt to supporting software applications.
Professional attitude and appearance.
Solid written and verbal communication skills and a pleasant telephone manner.
Resourcefulness and initiative in addressing issues.
Strong organizational skills.
Multitasking and time-management skills, including the ability to prioritize tasks.
Customer-service attitude.
Ability to perform desk and personal-computer work and potentially travel between assigned facilities and locations in the community.

Nice To Haves

1–2 years of related experience.
Working knowledge of computers and Microsoft Word, Excel, and PowerPoint.

Responsibilities

Answer telephone calls and route them to the appropriate person; professionally greet patients and guests and monitor reception and waiting areas.
Maintain a professional environment and protect patient confidentiality.
Distribute incoming mail and obtain signatures needed to process admissions data in accordance with company policies and procedures.
Maintain accurate records related to hospitalization and patient travel to support scheduling and coordination of ancillary testing.
Prepare medical records for faxing or mailing for travel, transplant, disability, and other purposes; organize patient travel by contacting others and providing requested records.
Coordinate transient-patient paperwork, transfer placements, and confirmations with the Clinical Manager.
Confirm admissions paperwork is complete and send it to designated departments, including billing, by collecting, faxing, and scanning documents.
Assist with medical appointment referrals and scheduling, as well as transportation coordination and referrals.
Ensure required data entry is completed in Crown Web for ESRD 2728, ESRD 2746, and PART; scan insurance cards monthly.
Set up and maintain filing systems and basic databases as applicable; complete forms and reports required by company offices, vendors, and agencies.
Prepare purchase orders using the appropriate software application and assist with accounts receivable and accounts payable functions as needed.
Maintain office-supply inventory.
Assist in auditing records for ongoing compliance with medical-record standards, including H&Ps, monthly physician progress notes, and care plans.
Assist in collecting patient demographic information and Continuous Quality Improvement data.
Assemble, file, and maintain patient medical records; print the daily patient schedule and pull patient charts.
Arrange package pickup and delivery and assist with month-end reporting requirements.
Participate in center or team huddles and staff meetings; attend education and training sessions and apply key learnings.