Clinic Administrative Assistant

Fresenius Medical Care•Richmond, VA

About The Position

Perform general office duties involving basic and routine clerical and secretarial work in a clinical environment. The Clinic Administrative Assistant serves as the welcoming face of an outpatient or hospital facility and provides administrative support to help maintain clinic operations and deliver customer care to patients and their families. The role supports a cross-functional team at Fresenius Kidney Care and works under general supervision, following established company policies and procedures.

Requirements

High school diploma or GED required.
At least 6 months of relevant experience if the candidate does not have a degree.
Knowledge of office procedures.
Proficiency in Microsoft Office applications.
Ability to adapt to supporting software applications.
Professional attitude and appearance.
Solid written and verbal communication skills, including good verbal communication and a pleasant telephone manner.
Ability to be resourceful and proactive when issues arise.
Strong organizational skills.
Ability to multitask, manage time, and prioritize tasks.
Customer-service attitude.

Nice To Haves

1–2 years of related experience preferred.
Working knowledge of computers and Microsoft Word, Excel, and PowerPoint preferred.

Responsibilities

Answer telephone calls and route them to the appropriate person; professionally greet patients and guests and maintain a professional environment.
Monitor reception and waiting areas and distribute incoming mail.
Obtain signatures needed to process admissions data and maintain patient confidentiality.
Maintain accurate records of hospitalization and patient travel to support scheduling and ancillary testing coordination.
Prepare medical records for faxing or mailing related to travel, transplant, disability, and other needs; organize patient travel and provide requested records.
Coordinate transient patient paperwork and transfer placements and confirmations with the Clinical Manager.
Confirm admissions paperwork is completed and sent to designated departments, including billing, by collecting, faxing, and scanning documents.
Assist with medical appointment referrals and scheduling, and coordinate transportation and referrals.
Ensure Crown Web data entry is completed, including data related to ESRD 2728, ESRD 2746, and PART; scan insurance cards monthly.
Set up and maintain filing systems and basic databases as applicable.
Complete forms and reports for company offices, vendors, and agencies; prepare purchase orders using appropriate software.
Assist with accounts receivable and accounts payable functions as needed and maintain office-supply inventory.
Assist with audits of records for ongoing compliance with medical-record standards, including H&Ps, physician progress notes, and care plans.
Assist in collecting patient demographic information and Continuous Quality Improvement data.
Assemble, file, and maintain patient medical records; print daily patient schedules and pull patient charts.
Arrange package pickup and delivery and assist with month-end reporting requirements.
Participate in center or team huddles and staff meetings; attend education and training sessions and apply key learnings.