Clinic Administrative Assistant

Fresenius Medical Care•Oklahoma City, OK

About The Position

Perform general office duties incorporating a variety of basic and routine clerical and secretarial work in a clinical environment. The Clinic Administrative Assistant is the face of an outpatient or hospital facility and provides administrative support to maintain clinic operations and deliver customer care to patients and their families. Working under general supervision, the role follows established company policies and procedures and applies acquired job skills. Duties vary based on location and business need.

Requirements

High school diploma or GED required.
Minimum six months of relevant experience if the candidate does not have a degree.
Knowledge of office procedures.
Proficiency with Microsoft Office applications.
Ability to adapt to supporting software applications.
Professional attitude and appearance.
Solid written and verbal communication skills; good verbal communication skills and a pleasant telephone manner.
Ability to be resourceful and proactive when issues arise.
Strong organizational skills.
Multitasking and time-management skills, including the ability to prioritize tasks.
Customer service attitude.

Nice To Haves

One to two years of related experience preferred.
Working knowledge of computers and Microsoft Word, Excel, and PowerPoint preferred.

Responsibilities

Answer and route telephone calls; professionally greet patients and guests; maintain a professional environment and monitor reception and waiting areas; distribute incoming mail.
Obtain signatures needed to process admissions data in accordance with company policies and procedures, while maintaining patient confidentiality.
Maintain accurate records of hospitalizations, patient travel, and related information to support scheduling and ancillary testing.
Prepare medical records for faxing or mailing for travel, transplant, disability, and other purposes; organize patient travel by contacting appropriate parties and providing requested records; coordinate transient patient paperwork.
Coordinate transfer placements and confirmations with the Clinical Manager.
Confirm admissions paperwork is complete and sent to designated departments by collecting, faxing, and scanning it.
Assist with medical appointment referrals and scheduling, and coordinate transportation and referrals.
Ensure required data entry is completed for Crown Web, including information related to ESRD 2728, ESRD 2746, and PART; scan insurance cards monthly.
Set up and maintain filing systems and basic databases as applicable; complete forms and reports for company offices, vendors, and agencies.
Prepare purchase orders using the appropriate software application.
Assist with accounts receivable and accounts payable functions as needed; maintain inventory of office supplies.
Assist in auditing records for ongoing compliance with medical-record standards, including H&Ps, monthly physician progress notes, and care plans.
Assist in collecting patient demographic information and Continuous Quality Improvement data; assemble, file, and maintain patient medical records.
Print the daily patient schedule and pull patient charts; arrange package pickup and delivery; assist with month-end reporting.
Participate in center or team huddles and staff meetings; attend relevant education and training and apply key learnings.