Clinic Administrative Assistant

Fresenius Medical Care•Medford, MA

About The Position

Performs general office duties involving basic and routine clerical and secretarial work in a clinical environment. Serves as the face of an outpatient or hospital facility and provides administrative support to help maintain clinic operations and deliver customer care to patients and their families. Works under general supervision, follows established company policies and procedures, and applies acquired job skills. Responsibilities may vary by location and business need. The role has no supervisory responsibilities. The position is full time, Monday through Friday. The work includes desk and personal computer work and possible interaction with patients, facility staff, and physicians. Travel between assigned facilities and other community locations may be required. The environment may resemble a healthcare facility, with controlled air temperature and moderate noise, and may involve exposure to infectious or contagious diseases and materials.

Requirements

High school diploma or GED required.
At least 6 months of relevant experience if the candidate does not have a degree.
Knowledge of office procedures.
Proficiency in Microsoft Office applications.
Ability to adapt to supporting software applications.
Professional attitude and appearance.
Solid written and verbal communication skills, including good verbal communication and a pleasant telephone manner.
Ability to be resourceful and proactive when issues arise.
Strong organizational skills.
Ability to multitask, manage time, and prioritize tasks.
Customer service attitude.

Nice To Haves

One to two years of related experience preferred.
Working knowledge of computers and experience with Microsoft Word, Excel, and PowerPoint preferred.

Responsibilities

Answer telephone calls and route them to the appropriate person.
Professionally greet patients and guests, maintain a professional environment, and monitor reception and waiting areas.
Distribute incoming mail.
Obtain signatures needed to process admissions data in accordance with company policies and procedures while maintaining patient confidentiality.
Maintain records of hospitalization and patient travel to support scheduling and coordination of ancillary testing.
Prepare medical records for faxing or mailing for travel, transplant, disability, and other purposes; organize patient travel by contacting others and providing requested medical records.
Coordinate transient patient paperwork and transfer placements and confirmations with the Clinical Manager.
Confirm admissions paperwork is completed and sent to designated departments, including billing, by collecting, faxing, and scanning documents.
Assist with medical appointment referrals and scheduling, and coordinate transportation and referrals.
Ensure data entry is completed for Crown Web, including ESRD 2728, ESRD 2746, and PART; scan insurance cards monthly.
Set up and maintain filing systems and basic databases as applicable.
Complete forms and reports for company offices, outside vendors, and agencies.
Prepare purchase orders using the appropriate software application.
Assist with accounts receivable and accounts payable functions as needed.
Maintain inventory of office supplies.
Assist in auditing records for ongoing compliance with medical records standards, including H&Ps, monthly physician progress notes, and care plans.
Assist with collecting patient demographic information and Continuous Quality Improvement data.
Assemble, file, and maintain patient medical records; print patient schedules and pull patient charts daily.
Arrange package pickup and delivery.
Assist with month-end reporting requirements.
Participate in center or team huddles and staff meetings.
Attend education and training sessions as appropriate and apply key learnings.