Clinic Administrative Assistant

Fresenius Medical Care•Saginaw, MI

About The Position

Performs general office duties involving basic and routine clerical and secretarial work in a clinical environment. Serves as a front-desk contact at an outpatient or hospital facility and provides administrative support to maintain clinic operations and customer care for patients and their families. Works under general supervision and follows established company policies and procedures. Responsibilities may vary based on location and business needs. Duties include patient engagement and reception, scheduling and registration, records and paperwork management, administrative support, and participation in clinic meetings and training.

Requirements

High school diploma or GED required.
At least 6 months of relevant experience without a degree.
Knowledge of office procedures.
Proficiency in Microsoft Office applications.
Ability to adapt to supporting software applications.
Professional attitude and appearance.
Solid written and verbal communication skills.
Ability to be resourceful and proactive when issues arise.
Strong organizational skills.
Ability to multitask, manage time, and prioritize tasks.
Customer service attitude.
Good verbal communication skills.
Pleasant telephone manner.

Nice To Haves

One to two years of related experience preferred.
Working knowledge of computers and Microsoft Word, Excel, and PowerPoint preferred.

Responsibilities

Answer and route telephone calls to appropriate personnel.
Professionally greet patients and guests and maintain a professional reception and waiting area.
Distribute incoming mail.
Obtain signatures needed to process admissions data in accordance with company policies and procedures.
Maintain patient confidentiality.
Maintain accurate records of hospitalization, patient travel, and related coordination needs.
Prepare medical records for faxing or mailing for travel, transplant, disability, and other purposes.
Organize patient travel by contacting relevant parties and providing requested medical records.
Coordinate transient patient paperwork.
Coordinate transfer placements and confirmations with the Clinical Manager.
Collect, fax, and scan admissions paperwork and ensure it is sent to designated departments, such as billing.
Assist with medical appointment referrals and scheduling.
Assist with transportation coordination and referrals.
Ensure data entry is completed in Crown Web relating to ESRD 2728, ESRD 2746, and PART.
Scan insurance cards monthly.
Set up and maintain filing systems and basic databases as applicable.
Complete forms and reports required by company offices, vendors, and agencies.
Prepare purchase orders using the appropriate software application.
Assist with accounts receivable and accounts payable functions as needed.
Maintain inventory of necessary office supplies.
Assist in auditing records for ongoing compliance with medical records standards, including H&Ps, monthly physician progress notes, and care plans.
Assist in collecting patient demographic information and Continuous Quality Improvement data.
Assemble, file, and maintain patient medical records.
Print the patient schedule and pull patient charts daily.
Arrange package pickup and delivery.
Assist with month-end reporting requirements.
Participate in center or team huddles and staff meetings.
Attend applicable education and training sessions and apply key learnings.