Clinic Administrative Assistant

Fresenius Medical Care•Saginaw, MI

About The Position

The Clinic Administrative Assistant performs general office, clerical, and secretarial duties in a clinical environment. As a frontline representative at a Fresenius Kidney Care outpatient or hospital facility, the role provides administrative support to help maintain clinic operations and deliver customer care to patients and their families. Working under general supervision, the assistant follows established company policies and procedures and applies acquired job skills. Duties may vary by facility location and business needs.

Requirements

High school diploma or GED required.
At least 6 months of relevant experience if the candidate does not have a degree.
Knowledge of office procedures.
Proficiency in Microsoft Office applications.
Ability to adapt to supporting software applications.
Professional attitude and appearance.
Solid written and verbal communication skills, including good verbal communication and a pleasant telephone manner.
Ability to be resourceful and proactive when issues arise.
Strong organizational skills.
Ability to multitask, manage time, and prioritize tasks.
Customer-service attitude.

Nice To Haves

One to two years of related experience preferred.
Working knowledge of computers and experience with Microsoft Word, Excel, and PowerPoint preferred.

Responsibilities

Answer and route telephone calls, greet patients and guests professionally, monitor reception and waiting areas, distribute incoming mail, and maintain a professional environment.
Obtain signatures and process admissions data in accordance with company policies and procedures while maintaining patient confidentiality.
Maintain records related to hospitalization and patient travel to support scheduling and coordination of ancillary testing.
Prepare medical records for faxing or mailing related to travel, transplant, disability, and other needs; organize patient travel and coordinate transient-patient paperwork.
Coordinate transfer placements and confirmations with the Clinical Manager; confirm admissions paperwork is complete and send it to designated departments, such as billing, by collecting, faxing, and scanning documents.
Assist with medical appointment referrals and scheduling, transportation coordination and referrals, Crown Web data entry, ESRD 2728 and ESRD 2746 information, and PART-related work.
Scan insurance cards monthly.
Set up and maintain filing systems and basic databases, complete forms and reports, and prepare purchase orders using the appropriate software application.
Assist with accounts receivable and accounts payable tasks as needed and maintain office-supply inventory.
Assist with audits of medical records for ongoing compliance with medical-record standards, including H&Ps, monthly physician progress notes, and care plans.
Assist in collecting patient demographic information and Continuous Quality Improvement data; assemble, file, and maintain patient medical records.
Print the patient schedule and pull patient charts daily; arrange package pickup and delivery; assist with month-end reporting.
Participate in center or team huddles and staff meetings, and attend relevant education and training sessions and apply key learnings.