Clinic Administrative Assistant
About The Position
Perform general office duties, including basic and routine clerical and secretarial work in a clinical environment. Serve as a welcoming point of contact at a Fresenius Kidney Care outpatient or hospital facility, providing administrative support to help maintain clinic operations and support patients and their families. The role must be able to float to Kona two days a week. Under general supervision, follow established company policies and procedures while applying acquired job skills. Depending on location and business needs, duties include front-desk and patient engagement, scheduling and registration, records management, administrative support, and participation in team activities and training. The position involves desk and computer work and possible interaction with patients, facility staff, and physicians. Travel between assigned facilities and community locations may be required. The work environment may be a healthcare facility with controlled air temperature and moderate noise, with possible exposure to infectious and contagious diseases or materials. The hourly rate is $17.00–$28.00 and depends on the successful candidate’s work location and qualifications, including relevant education, work experience, skills, and competencies. Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws and is an equal opportunity employer.
Requirements
- High school diploma or GED required.
- At least 6 months of relevant experience without a degree.
- Knowledge of office procedures.
- Proficiency in Microsoft Office applications.
- Ability to adapt to supporting software applications.
- Professional attitude and appearance.
- Solid written and verbal communication skills.
- Resourcefulness and proactivity when issues arise.
- Strong organizational skills.
- Ability to multitask, manage time, and prioritize tasks.
- Customer service attitude.
- Good verbal communication skills.
- Pleasant telephone manner.
- Ability to float to Kona two days a week.
Nice To Haves
- 1–2 years of related experience preferred.
- Working knowledge of computers and Microsoft Word, Excel, and PowerPoint preferred.
Responsibilities
- Answer telephone calls and route them to the appropriate person.
- Professionally greet patients and guests and maintain a professional environment in reception and waiting areas.
- Distribute incoming mail.
- Obtain signatures needed to process admissions data in accordance with company policies and procedures.
- Maintain patient confidentiality.
- Maintain records of hospitalizations, patient travel, and related information to support scheduling and ancillary testing coordination.
- Prepare medical records for faxing or mailing for travel, transplant, disability, and other purposes.
- Arrange patient travel by contacting relevant parties and providing requested medical records.
- Coordinate transient patient paperwork.
- Coordinate transfer placements and confirmations with the Clinical Manager.
- Confirm admissions paperwork is completed and sent to designated departments, including billing, by collecting, faxing, and scanning documents.
- Assist with medical appointment referrals and scheduling.
- Assist with transportation coordination and referrals.
- Ensure data entry is completed for Crown Web, including ESRD 2728, ESRD 2746, and PART.
- Scan insurance cards monthly.
- Set up and maintain filing systems and basic databases as applicable.
- Complete forms and reports required by company offices, vendors, and agencies.
- Prepare purchase orders using the appropriate software application.
- Assist with facility accounts receivable and accounts payable functions as needed.
- Maintain inventory of office supplies.
- Assist with auditing records for ongoing compliance with medical records standards, including H&Ps, monthly physician progress notes, and care plans.
- Assist in collecting patient demographic information and Continuous Quality Improvement data.
- Assemble, file, and maintain patient medical records.
- Print the patient schedule and pull patient charts daily.
- Arrange package pickup and delivery.
- Assist with month-end reporting requirements.
- Participate in center or team huddles, staff meetings, and other collaboration sessions.
- Attend education and training sessions as appropriate and apply key learnings.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
