Clinic Administrative Assistant

Fresenius Medical Care•Fitchburg, WI

18h

About The Position

Performs general office duties involving basic and routine clerical and secretarial work in a clinical environment. The Clinic Administrative Assistant serves as a point of contact for an outpatient or hospital facility and provides administrative support to help maintain clinic operations and customer care for patients and their families. Under general supervision, the role follows established company policies and procedures and applies acquired job skills. Depending on location and business needs, duties may include front-desk and patient engagement, scheduling and registration, record management, general administrative support, and participation in clinic collaboration and training activities. The position has no supervisory responsibilities.

Requirements

High school diploma or GED.
At least 6 months of relevant experience without a degree.
Knowledge of office procedures.
Proficiency with Microsoft Office applications.
Ability to adapt to supporting software applications.
Professional attitude and appearance.
Solid written and verbal communication skills, including good verbal communication and a pleasant telephone manner.
Ability to be resourceful and proactive when issues arise.
Strong organizational skills.
Multitasking and time-management skills, including the ability to prioritize tasks.
Customer service orientation.

Nice To Haves

One to two years of related experience.
Working knowledge of computers and Microsoft Word, Excel, and PowerPoint.

Responsibilities

Answer and route telephone calls; greet patients and guests professionally; monitor reception and waiting areas; and distribute incoming mail.
Obtain signatures needed to process admissions data in accordance with company policies and procedures, and maintain patient confidentiality.
Maintain records of hospitalization and patient travel to support scheduling and coordination of ancillary testing.
Prepare medical records for faxing or mailing in connection with travel, transplant, disability, and other matters.
Arrange patient travel by contacting appropriate parties and providing requested medical records; coordinate transient patient paperwork.
Coordinate transfer placements and confirmations with the Clinical Manager.
Confirm admissions paperwork is complete and send it to designated departments, including billing, by collecting, faxing, and scanning documents.
Assist with medical appointment referrals and scheduling, as well as transportation coordination and referrals.
Ensure Crown Web data entry is completed for ESRD 2728, ESRD 2746, and PART; scan insurance cards monthly.
Set up and maintain filing systems and basic databases as applicable.
Complete forms and reports for company offices, outside vendors, and agencies.
Prepare purchase orders using the appropriate software application.
Assist with facility or department accounts receivable and accounts payable as needed.
Maintain inventory of necessary office supplies.
Assist in auditing records for ongoing compliance with medical-record standards, including H&Ps, monthly physician progress notes, and care plans.
Assist in collecting patient demographic information and Continuous Quality Improvement data.
Assemble, file, and maintain patient medical records; print the patient schedule and pull patient charts daily.
Arrange package pickup and delivery.
Assist with month-end reporting requirements.
Participate in center or team huddles, staff meetings, and other collaboration sessions.
Attend education and training sessions as appropriate and apply key learnings.