Client Worker Program Supervisor

Texas Health & Human Services Commission•San Antonio, TX

13d•$3,793 - $5,921•Onsite

About The Position

The Program Supervisor I (Client Worker Program Supervisor) performs routine administrative and supervisory program work and is responsible for the daily operation of the Client Worker Program. The supervisor helps develop, maintain, and deploy work processes and competencies to support an effective program, and evaluates program success. The position supervises job coaches and other staff as needed, working under moderate supervision with limited latitude for initiative and independent judgment. The role supports a workforce that provides high-quality, recovery-oriented, trauma-informed, patient-centered care and prepares patients for healthy living in the least restrictive environment. It also supports compliance with applicable standards and regulations, including The Joint Commission standards, Centers for Medicare and Medicaid conditions of participation, Texas Administrative Code, and agency and state hospital system rules. The position is based at Terrell State Hospital in Terrell, Texas. Telework is listed as not eligible; travel is up to 5%.

Requirements

Associate degree and at least 24 months of educational experience, or no degree and at least four years of educational experience.
At least three years of experience in a field related to job placement programs.
At least three years of supervisory experience, or experience coordinating or managing patient or staff activities in a mental health setting.
Valid Texas driver license, or ability to obtain one within 90 days after hire, to drive a state vehicle; eligible driving record required under HHSC Fleet Management policy. Applicants with an out-of-state license must provide an original certified driving record from the state of licensure.
CPR certification or ability to obtain CPR certification within the first 30 days of employment.
Knowledge of local, state, and federal laws related to the program area; public administration and management techniques; training and marketing techniques; program management processes; and job-related principles and techniques.
Skills in identifying performance measures or indicators, operating a computer and applicable software, and interacting positively with individuals and groups.
Ability to gather, assemble, correlate, and analyze facts; establish goals and objectives; develop, evaluate, and interpret administrative policies and procedures; supervise and train others; develop and conduct assessments; communicate effectively orally and in writing; maintain confidentiality; and react calmly and appropriately in stressful situations.
Must be at least 18 years old for employment at a state-operated facility; applicants to Terrell Center for Youth must be at least 21 years old.
Must pass a fingerprint criminal background check, pre-employment drug screen, and applicable registry checks.
Compliance with HHSC immunization policy and state hospital immunization-related operating procedures is required.
Males aged 18–25 must be registered with the Selective Service.

Nice To Haves

Graduation from an accredited four-year college or university with major coursework relevant to the assignment, such as education or hospitality.
Three years of experience with program development.

Responsibilities

Oversee the daily operation of the Client Worker Program and assist with developing, maintaining, deploying, and evaluating program work processes and competencies.
Supervise job coaches and other staff as needed, including reviewing applications, interviewing and selecting candidates, scheduling and assigning workloads, setting performance measures, evaluating performance, providing feedback, recommending training and personnel actions, approving leave, and ensuring mandatory training is completed.
Train, maintain, and deploy a skilled program workforce that supports high-quality, recovery-oriented, trauma-informed, patient-centered care.
Ensure Client Worker Program staff are trained to operate vehicles and equipment, including forklifts, shredding and baling equipment, lawn equipment, buffers, computers, trucks, vans, and buses.
Participate in the hospital quality assessment and performance improvement program by helping gather data and prepare reports on program effectiveness; serve on committees and workgroups as requested.
Assist with implementing and evaluating the Client Worker Program and ensure compliance with applicable Joint Commission, CMS, Texas Administrative Code, agency, and state hospital requirements.
Ensure patients’ cultural and other special needs are addressed and work with interdisciplinary teams to evaluate patient performance in the program.
Assist in developing, reviewing, and updating policy and procedure manuals and ensure patient information is current, recovery-oriented, individualized, and consistent with hospital policies.
Use patient feedback, including patient satisfaction surveys, to improve services.
Attend work regularly and perform other assigned duties, including supporting disaster response, recovery, or Continuity of Operations activation; such work may require alternate shifts or locations.
Work a specific, rotating, extended, or overtime schedule when required by agency needs and policy.