Operations Coordinator
About The Position
The Client Technology Support Coordinator provides internal and external technical support for online booking tools and technologies, including Concur Travel, ETTA, Get There, TravelBank, and the WorldMobile App. The role resolves customer issues courteously, accurately, efficiently, and in a timely manner through phone, email, and chat, including questions about navigating and using online booking tools. The position is full-time, Monday through Friday, for 40 hours per week. Shifts fall between 8 a.m. and 8 p.m. Schedules may change to meet business needs, and overtime may be requested from time to time. The team member may also be asked to report to a World Travel, Inc. office for training, support, or other reasonable business needs.
Requirements
- Excellent written and verbal communication skills, particularly with a customer service focus.
- Ability to work independently as a self-starter and willingness to learn.
- Strict attention to detail.
- Ability to work in a fast-paced, stressful environment.
- Commitment to lifelong learning.
- Technical aptitude.
- 1–3 years of previous experience using Concur Travel, ETTA, Get There, and TravelBank.
Nice To Haves
- College degree preferred.
Responsibilities
- Help customers navigate online tools, reset passwords, and build profiles.
- Assist customers with online booking tools and company mobile applications.
- Troubleshoot customer issues and respond to support calls, chats, and emails.
- Open internal service desk cases when needed and follow up until issues are resolved.
- Communicate escalated issues and trends to management.
- Conduct site demonstrations or WebEx training when requested.
- Stay current on online tool releases, product enhancements, and travel industry events.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
