Operations Coordinator

Cahaba Medical Care Foundation•Birmingham, AL

12d

About The Position

Cahaba Medical Care Foundation (CMCF) is a community health center organization providing medical, pharmacy, dental, and behavioral health services to underserved communities in West Alabama. The organization is a Level 3 Patient-Centered Medical Home and Joint Commission accredited, with a commitment to integrating behavioral health and primary care. The Operations Coordinator supports the Director of Primary Care Services in maintaining day-to-day operations across CMCF’s multiple locations. The role contributes to operational efficiency, quality standards, and communication throughout the organization. It requires travel and on-site presence at CMCF clinical sites multiple times a week. The position works under the instruction of the Director of Primary Care Services and collaborates with IT and clinical staff. It supports troubleshooting, process improvement, training, and the integration of new locations with existing third-party accounts, software, and relationships. The role also uses crucial conversations and accountability skills to foster a performance-oriented, feedback-driven environment. CMCF offers competitive compensation, comprehensive benefits, and professional development opportunities in a supportive and collaborative environment. It is an equal opportunity employer committed to diversity and inclusion.

Requirements

High school diploma or GED required.
Ability to work independently and take initiative.
Strong organizational and prioritization skills.
Excellent oral and written communication skills.
Effective time management and organizational skills.
Attention to detail.
Ability to process information and implement solutions.
Proficiency with clinical software systems, including shared drives, electronic medical records, project management workspaces, and data management and reporting software.
Strong leadership skills and demonstration of Cahaba Core Cultural Competencies (C4s).

Nice To Haves

Associate degree or higher preferred.

Responsibilities

Assist with research, observation, and problem solving within the organization under the instruction of the Director of Primary Care Services.
Collaborate with IT and clinical staff to troubleshoot medical equipment and software issues.
Manage the Operations Ticket / Help Desk system by assessing and prioritizing tickets, taking initial troubleshooting steps, and redirecting tickets as appropriate.
Assist with developing and implementing process improvement plans.
Re-educate and train staff on updated clinical protocols and workflows.
Assist with connecting new locations to existing third-party accounts, software, and relationships.
Complete other projects and tasks assigned by the Director of Primary Care Services.
Travel to and maintain on-site presence at CMCF clinical sites multiple times a week.
Use crucial conversations and crucial accountability skills to foster a performance-oriented and feedback-driven environment.