Operations Coordinator

Winston Flowers•New York, NY

10d

About The Position

Winston Flowers is seeking an Operations Coordinator to support daily operations at its Long Island City Design Studio. The position manages the card desk and order flow, coordinates order assignments and internal communication, and helps ensure workflows, priorities, and schedules run smoothly. It also serves as the point of contact for internal product deliveries between Boston and the Long Island City studio and coordinates logistics for events, including staffing and communication with internal teams and external vendors or venues. The Operations Coordinator supports team members through guidance, mentorship, coaching, and training, and helps ensure operational processes and company standards are followed. The role contributes to customer service and sales growth through accurate, efficient day-to-day operations management and resolution of questions and concerns in The Winston Way. Salary is $30–$32 per hour.

Requirements

Ability to collaborate effectively with team members, support business needs, and contribute to a positive and productive team environment.
Strong interpersonal skills.
Ability to prioritize and manage time effectively while paying close attention to detail.
High level of enthusiasm and self-motivation.
Ability to lift up to 30 pounds.
Flexible work schedule; weekend availability is required.
Availability for extended workdays and workweeks during peak business periods.
Valid driver's license clear of violations; regular RMV checks will be performed.

Nice To Haves

Experience in the luxury retail or hospitality industry.
Professional or personal experience in floriculture, horticulture, and/or design.

Responsibilities

Manage the card desk and daily order flow, reviewing, prioritizing, and routing orders according to timing, design requirements, delivery needs, and business priorities.
Triage incoming orders and coordinate with Designers, Sales, Customer Service, Operations, and other internal teams to clarify details, answer questions, assign orders, and keep them on schedule.
Provide guidance and share knowledge with team members to support a productive, collaborative work environment.
Coordinate day-to-day operational activities for the Winston Flowers Long Island City Design Studio, helping workflows, priorities, and schedules run smoothly.
Serve as the point of contact for internal product deliveries between Boston and the Long Island City studio.
Mentor and develop the operations team through personal example, coaching, and training, and promote a productive, cohesive work atmosphere.
Coordinate event logistics, including timely communication with internal departments and external vendor and venue contacts, and plan appropriate staffing resources.
Help ensure operational processes, best practices, and company standards are consistently followed with attention to detail and accuracy.
Provide outstanding customer service and contribute to sales growth through efficient, detail-oriented operations management and resolution of questions and concerns in The Winston Way.
Perform other duties as assigned.