Operations Coordinator

Wow Logistics Company•Wisconsin Rapids, WI

10d•Onsite

About The Position

The Operations Coordinator is a clerical position at WOW Logistics’ WI Rapids Dry Distribution Center and serves as a key resource for customers, truck drivers, and warehouse employees. The role helps ensure smooth, efficient operations and customer satisfaction by coordinating loads, communicating with stakeholders, entering inventory data, creating invoices and bills of lading, and addressing customer issues. It also handles customer service activities—including responding to inquiries, processing orders, and handling complaints—and answers phones and performs other clerical duties as directed by the Manager. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The base rate is $20 per hour, with performance incentive programs that allow employees to increase their earnings.

Requirements

A positive attitude and strong work ethic.
Dependability and the ability to be a reliable team player focused on safety and efficiency.
Strong verbal and written communication skills.
Attention to detail and the ability to handle data entry and load coordination accurately and efficiently.

Responsibilities

Oversee the scheduling and movement of loads entering and leaving the distribution center.
Communicate with customers, truck drivers, dispatchers, and warehouse employees by email, phone, and/or in person.
Accurately enter inventory data, create invoices, and generate bills of lading.
Help troubleshoot and resolve customer issues while maintaining quality control.
Respond to customer inquiries, process orders, and handle complaints promptly, courteously, and effectively.
Answer phones and perform other clerical duties as directed by the Manager.