Client Support Associate
About The Position
Jackson Hewitt is hiring a Seasonal Client Support Associate to welcome visitors to its offices and help provide exceptional client experiences. The associate engages with clients, confirms appointments, follows up with past and potential clients, distributes marketing materials, and keeps clients engaged while they wait. This is a customer-focused role suited to someone who enjoys building relationships and working in a welcoming, fast-paced environment. The posting welcomes applicants regardless of work background or experience level. The role offers flexible scheduling, and full-time and part-time positions are available. Jackson Hewitt provides tax preparation services and guidance, and offers tax training, continuing education, and on-the-job mentorship. PTIN certification is required.
Requirements
- Strong interpersonal and communication skills.
- Experience in a fast-paced retail environment.
- Basic computer proficiency and ability to troubleshoot.
- Willingness to learn and grow in a customer-focused role.
- Obtain PTIN certification.
Nice To Haves
- Prior customer service or sales experience is preferred but not required.
Responsibilities
- Welcome clients and serve as a friendly point of contact at the office.
- Engage with clients and support exceptional client experiences.
- Confirm appointments.
- Follow up with past and potential clients.
- Distribute marketing materials.
- Keep clients engaged during wait times.
Benefits
- Earned Wage Access
- Competitive salary
- Employee discounts
- Flexible schedule
- Opportunity for advancement
- Training and development
- Low-cost healthcare, dental, and vision benefits
- Teladoc sessions for the employee and household for $18 per month
- Free identity theft protection
- Corporate discount program
- Free tax preparation training
- PTIN registration reimbursement
- Referral bonus opportunities
- Free continuing tax education
- Medical and prescription benefit option after 1,560 hours worked annually
- 401(k) with company match after the first 1,000 hours worked
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
