Client Support Associate

EMR • Lafayette, LA

5d

About The Position

Jackson Hewitt is seeking a Seasonal Client Support Associate to welcome visitors and help provide exceptional client experiences in a customer service-oriented office environment. The role involves engaging with clients, confirming appointments, following up with past and potential clients, distributing marketing materials, and keeping clients engaged while they wait. The position offers an opportunity to learn new skills, receive training, and make a positive impact on clients’ experiences. Full-time and part-time positions are available, with flexible scheduling options.

Requirements

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and the ability to troubleshoot.
• Willingness to learn and grow in a customer-focused role.
• Obtain a Preparer Tax Identification Number (PTIN), as stated in the posting’s candidate acknowledgment for tax preparer applicants.

Nice To Haves

• Prior customer service or sales experience is preferred, but not required.

Responsibilities

• Welcome visitors and serve as a friendly point of contact in the office.
• Engage with clients and help ensure an exceptional client experience.
• Confirm appointments.
• Follow up with past and potential clients.
• Distribute marketing materials.
• Keep clients engaged during wait times.

Benefits

• Earned Wage Access.
• Competitive salary.
• Employee discounts.
• Flexible schedule.
• Opportunity for advancement.
• Training and development.
• Work Lotto: chance to win money for logged shifts.
• Low-cost health, dental, and vision benefits.
• Teladoc sessions for the employee and household for $18 per month.
• Free identity theft protection.
• Corporate discount program.
• Free tax preparation training.
• PTIN registration reimbursement.
• Referral bonus opportunities.
• Free continuing tax education.
• Medical and prescription benefit option after working 1,560 hours annually.
• 401(k) with company match after working the first 1,000 hours.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed