Client Support Associate

Jackson Hewitt - ERS • Athens, GA

9d • $11 - $14

About The Position

Join the team as a Seasonal Client Support Associate and serve as a welcoming point of contact for clients visiting the offices. The role focuses on delivering exceptional client experiences and providing essential support by engaging with clients, confirming appointments, following up with past and potential clients, distributing marketing materials, and keeping clients engaged during wait times. Applicants from any work background or experience level are welcome. Full-time and part-time positions are available, with flexible schedule options.

Requirements

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Willingness to learn and grow in a customer-focused role.

Nice To Haves

• Prior customer service or sales experience is preferred, but not required.

Responsibilities

• Engage with clients visiting the offices and support a positive client experience.
• Confirm appointments.
• Follow up with past and potential clients.
• Distribute marketing materials.
• Keep clients engaged during wait times.

Benefits

• Earned Wage Access
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training and development
• Work Lotto opportunity to win money for logged shifts
• Low-cost healthcare, dental, and vision benefits
• Teladoc access for the employee and household for $18 per month
• Free identity theft protection
• Corporate discount program
• Free tax preparation training and PTIN registration reimbursement
• Referral bonus opportunities
• Free continuing tax education
• Medical and prescription benefit option after working 1,560 hours annually
• 401(k) with company match after working the first 1,000 hours

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed