Client Support Associate
About The Position
Jackson Hewitt is hiring a Seasonal Client Support Associate to provide a welcoming, customer service-oriented experience for clients visiting its offices. The associate serves as a friendly point of contact, engages with clients, confirms appointments, follows up with past and potential clients, distributes marketing materials, and keeps clients engaged during wait times. The role is suited to someone with strong communication skills who enjoys building client relationships. Prior customer service or sales experience is preferred but not required, and the employer welcomes applicants regardless of work background or experience level. PTIN certification is required.
Requirements
- Strong interpersonal and communication skills.
- Experience in a fast-paced retail environment.
- Basic computer proficiency and ability to troubleshoot.
- Willingness to learn and grow in a customer-focused role.
- PTIN certification is required.
Nice To Haves
- Prior customer service or sales experience is preferred, but not required.
Responsibilities
- Engage with clients visiting the office and help ensure an exceptional client experience.
- Confirm appointments.
- Follow up with past and potential clients.
- Distribute marketing materials.
- Keep clients engaged during wait times.
Benefits
- Earned Wage Access
- Competitive salary
- Employee discounts
- Flexible schedule
- Opportunity for advancement
- Training and development
- Low-cost healthcare, dental, and vision benefits
- Teladoc sessions for the employee and household for $18 per month
- Free identity theft protection
- Corporate discount program
- Free tax preparation training
- PTIN registration reimbursement
- Referral bonus opportunities
- Free continuing tax education
- Medical and prescription benefit option after working 1,560 hours annually
- 401(k) with company match after working the first 1,000 hours
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
