Client Support Associate

Jackson Hewitt - ETA•Hoover, AL

10h

About The Position

Join the team as a Seasonal Client Support Associate and serve as a friendly point of contact for people visiting the offices. The role focuses on creating exceptional client experiences and providing essential support. You will engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged while they wait. The employer welcomes applicants regardless of work background or experience level and describes this as a customer-focused opportunity to learn new skills and grow.

Requirements

Strong interpersonal and communication skills.
Experience in a fast-paced retail environment.
Basic computer proficiency and ability to troubleshoot.
Willingness to learn and grow in a customer-focused role.

Nice To Haves

Prior customer service or sales experience is preferred, but not required.

Responsibilities

Engage with clients and help provide exceptional client experiences.
Confirm appointments.
Follow up with past and potential clients.
Distribute marketing materials.
Keep clients engaged during wait times.

Benefits

Earned Wage Access.
Competitive salary.
Employee discounts and a corporate discount program.
Flexible schedule options.
Opportunity for advancement.
Training and development.
Work Lotto, with the opportunity to win money for logged shifts.
Low-cost healthcare, dental, and vision benefits.
Teladoc sessions for the employee and household for $18 per month.
Free identity theft protection.
Free tax preparation training and PTIN registration reimbursement.
Referral bonus opportunities and an employee referral program.
Free continuing tax education.
Medical and prescription benefit option for employees eligible after working 1,560 hours annually.
401(k) with company match, available after working the first 1,000 hours.