Client Support Associate

EMR • Donaldsonville, LA

4d • Onsite

About The Position

Jackson Hewitt is seeking a Seasonal Client Support Associate to welcome clients at its offices and help ensure an exceptional client experience. The role involves engaging with clients, confirming appointments, following up with past and potential clients, distributing marketing materials, and keeping clients informed and engaged during wait times. The position is suited to someone with strong communication skills who enjoys building client relationships in a customer-focused environment. Applicants from any work background or experience level are welcome.

Requirements

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Willingness to learn and grow in a customer-focused role.

Nice To Haves

• Prior customer service or sales experience is preferred, but not required.

Responsibilities

• Welcome clients and help provide an exceptional experience at the office.
• Engage with clients and confirm appointments.
• Follow up with past and potential clients.
• Distribute marketing materials.
• Keep clients engaged during wait times.

Benefits

• Earned Wage Access
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training and development
• Work Lotto opportunity to win money for logged shifts
• Low-cost healthcare, dental, and vision benefits
• Teladoc sessions for the employee and household for $18 per month
• Free identity theft protection
• Corporate discount program
• Free tax preparation training
• PTIN registration reimbursement
• Referral bonus opportunities
• Free continuing tax education
• Medical and prescription benefit option after working 1,560 hours annually
• 401(k) with company match after working the first 1,000 hours

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed