Client Success Specialist (AOS)

WellSky•Overland Park, KS

3d•Onsite

About The Position

The Client Success Specialist (AOS) serves as a liaison to a variety of WellSky clients and supports the company’s Coding and Revenue Cycle Support business. The role involves navigating workflows to process client requests, collaborating with executive leaders to find resolutions, and maintaining long-term client relationships. The position is based at WellSky’s World Headquarters in Overland Park, Kansas. The specialist works with clients on requests for contract adjustments involving financial commitments, clarifies opportunities, and strengthens client partnerships and experiences with WellSky’s solutions. The role also requires coordinating conversations and action items, understanding client lifecycle engagement expectations across business and operational teams, identifying opportunities to improve client alignment and streamline experiences, and recommending negotiation strategies with internal stakeholders and business owners. The specialist analyzes and prepares proposals and other business-related communications, and performs other duties as assigned.

Requirements

Bachelor’s degree or equivalent experience.
At least 2–4 years of relevant work experience.
Ability to work additional or irregular hours as needed.
Ability to sit and view a computer screen for extended periods of time.

Nice To Haves

Experience using Generative AI tools such as Gemini or Copilot to automate routine workflows, draft client communications, or analyze data.
Proficiency in Microsoft 365 applications, particularly Excel for data analysis and Outlook for high-volume email and calendar management, and hands-on experience navigating Salesforce.
Strong organizational and project skills, with the ability to multitask and prioritize deliverables in a fast-paced, rapidly changing environment.
Ability to navigate complex, high-stakes client conversations and a track record of developing creative solutions to resolve challenging client inquiries.

Responsibilities

Engage with clients regarding requests for contract adjustments involving financial commitments, understand opportunities, and strengthen client partnerships and experiences with WellSky’s solutions.
Partner with clients to ensure conversations and action items are completed efficiently and on time.
Maintain a broad understanding of client lifecycle engagement expectations across WellSky’s business and operational teams.
Identify opportunities for increased client alignment and partner with client organizations to streamline experiences and maximize long-term value.
Partner with internal stakeholders and business owners to recommend client negotiation strategies.
Analyze and craft proposals and other business-related communications.
Perform other job duties as assigned.
Work in accordance with applicable security policies and procedures to safeguard company and client information.