Client Success Specialist

Care.com•Dallas, TX

1d•Hybrid

About The Position

The Client Success Specialist supports business partners using Care.com’s Marketing Solutions Pay-Per-Lead advertising product. The role helps clients build and manage profiles that highlight their services to prospective customers, with the goal of helping partners grow their customer base by reaching families in their area. Responsibilities span account management, recovery support, and sales support. The specialist works with the sales team to onboard clients after a sale, which may involve organizing client data for import into an internal system, setting up business profiles and schedules, and helping create client training materials. The role also helps identify and resolve non-critical support questions and operational issues and supports client retention through partner education. Working hours are 10 a.m. to 7 p.m. CT. The position is hybrid, with office attendance on Monday, Wednesday, and Thursday, at Care.com’s Dallas office.

Requirements

At least 1 year of customer service experience.
Comfort using spreadsheets for simple tasks such as organizing basic data.
Experience working with a CRM.
Strong organizational skills and close attention to detail.
Outstanding verbal and written communication skills.
Ability to be flexible and adapt quickly in a fast-paced, start-up environment.
A driven self-starter who can work independently.
Collaborative team player who works hard and takes pride in their work.

Nice To Haves

Experience with Salesforce, preferably.

Responsibilities

Work with the sales team to onboard new clients after a sale is closed.
Organize client data for import into an internal system.
Set up clients’ business profiles and schedules.
Help create training materials for clients.
Identify and resolve non-critical client support questions and operational issues.
Retain client business through a partner-education initiative.
Support partners with account management, recovery, and sales-related operations.