Client Success Specialist

Care.com•Dallas, TX

2d•Hybrid

About The Position

The Client Success Specialist supports businesses using Care.com’s Pay-Per-Lead advertising product, helping them reach targeted families in their area. The role helps partnered businesses build and manage profiles that showcase their services and attract new customers. Work includes account management, recovery support, and sales support, with the goal of helping partners grow their customer base. The position works closely with the sales team to onboard clients after a sale, address non-critical support questions and operational issues, and retain client business through partner education. The role is hybrid, with office attendance on Monday, Wednesday, and Thursday at the Dallas office. Working hours are 10 a.m. to 7 p.m. Central Time. Compensation is up to $19 per hour.

Requirements

At least 1 year of customer service experience.
Comfort using spreadsheets for simple tasks, such as organizing basic contact data.
Experience working with a CRM; Salesforce is preferred.
Strong organizational skills and close attention to detail.
Outstanding verbal and written communication skills.
Ability to be flexible and adapt quickly in a fast-paced, start-up environment.
Self-starter who can work independently.
Collaborative team player who works hard and takes pride in their work.

Nice To Haves

Experience with Salesforce.

Responsibilities

Work with the sales team to onboard new clients after a sale is closed.
Organize client data for import into an internal system.
Set up clients’ business profiles and schedules.
Help create client training materials.
Identify and resolve non-critical client support questions and operational issues.
Retain client business through a partner-education initiative.