Client Success Specialist

Hearst•Des Moines, IA

9h•Onsite

About The Position

KCCI, the CBS affiliate in Des Moines, Iowa, is seeking a Client Success Specialist to assist the sales team and serve local clients alongside multimedia sales consultants. The role partners with sales team members to generate presentations, manage orders, maintain the client database, and ensure exceptional client communication. The specialist helps deliver a high-quality KCCI experience to clients and colleagues. The position works with the sales team to process advertising contracts, obtain creative materials, prepare sales support materials, and coordinate the scheduling and launch of advertising campaigns. It reports directly to the General Sales Manager. This opportunity is presented as a way to begin a career with Hearst Television. In-person attendance is required.

Requirements

Computer and software experience.
Proficiency in Microsoft Excel, including the ability to maintain complex spreadsheets.
Ability to manage the stresses and pressures of time-sensitive projects associated with advertising sales.
Ability and willingness to learn new systems promptly and thoroughly.
Strong verbal and written communication skills.
Focused and organized.
Pride in work, responsiveness to instruction, ability to thrive in a fast-paced environment, and ability to perform at a high level.
In-person attendance is required.

Nice To Haves

Previous commercial television experience is preferred.
Related military experience will be considered.

Responsibilities

Enter and maintain national and local orders, including transferring and maintaining MediaLine/WOCentral orders in WideOrbit.
Help develop sales proposals, advertising packages, and client presentations.
Create marketing materials to support the sales department.
Communicate with sales, production, and finance teams, as well as external clients, about campaign performance and delivery.
Prepare proposals based on account executive direction.
Facilitate progress on several sales projects.
Work cooperatively with managers, co-workers, and clients to deliver a high level of service.
Perform other duties as assigned to support the sales team and station operations.