Client Success Manager Job ID 2026-2120

WebMD • Newark, NJ

8d

About The Position

Medscape, a division of WebMD, develops physician portals and mobile applications that help healthcare professionals access clinical references, stay current on clinical information, learn about treatment options, earn continuing medical education credits, and communicate with peers. The Client Success Manager joins the Client Success team and serves as the day-to-day lead for assigned accounts, building and maintaining customer relationships and ensuring solutions are delivered on time in line with client needs and objectives. The role requires organization, the ability to manage multiple priorities and deadlines, strong communication and persuasion skills, and adaptability.

Requirements

• Bachelor’s degree preferred, or related experience will be considered.
• At least 3–4 years of experience combining digital, agency, and healthcare experience.
• At least 1–2 years of experience in Account Management or Client Service.

Nice To Haves

• Experience in pharmaceutical/HCP advertising, healthcare, or the medical/legal/regulatory review process; equivalent experience in a highly regulated industry may substitute.
• Familiarity with HCP-based clients, including the MLR process.
• Understanding of digital advertising.
• Ability to thrive in a fast-paced, collaborative environment.

Responsibilities

• Foster and nurture strong client relationships.
• Support client satisfaction by providing a high-caliber customer-service experience.
• Ensure timely and successful delivery of Medscape solutions in collaboration with client needs and objectives.
• Partner with Sales to meet client objectives, drive internal goals, and enhance business performance.
• Coordinate day-to-day collaboration with departments from sale through execution and launch, ensuring project health, timely reviews, and quality checks that meet client expectations.
• Maintain clear, consistent client communication and prepare and distribute kick-off documents, status reports, contact reports, and follow-up communications according to client standards.
• Continuously learn Medscape processes and products to improve efficiency and speed to market and ensure a smooth client experience.
• Understand revenue delivery and support overall team revenue goals.
• Travel to client locations as needed to strengthen relationships and support project success.

Benefits

• Company-sponsored health insurance, including medical, dental, and vision coverage.
• Paid time off, including vacation, sick leave, and flexible holiday days.
• 401(k) retirement plan with employer matching.
• Life and disability insurance.
• Employee Assistance Program (EAP).
• Commuter and/or transit benefits, if applicable.
• Eligibility for a discretionary company bonus based on business results.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level