Client Success Manager - LatAm

We are seeking a retention-focused Client Success Manager to support and grow our Spanish-speaking clients in Latin America. This role involves partnering with an Account Manager to manage and retain over 40 clients in the Consumer Packaged Goods industry across multiple countries. The main responsibilities include success planning, tracking portfolio health, conducting translations, delivering presentations, creating strategic plans, building usage and awareness of our solutions, supporting client onboarding, multitasking with multiple clients, identifying opportunities, and providing actionable insights. Fluency in Spanish and English, along with 2 years of client-facing experience, is preferred.

• Run sessions with clients to uncover their short and long term objectives and develop a service plan based on client business objectives
• Monitor accounts to identify churn risk and develop strategies to eliminate that risk
• Conduct translations of US presentations to adapt to the Latin and South American markets
• Prepare and deliver presentations to C-Level teams on syndicated content
• Work with the sales counterpart to ensure a plan is in place with each client, including regular check-in calls and strategic business reviews
• Ensure Mintel impacts clients' objectives by offering interactive training, project support, and proactive content
• Support new clients as they begin to work with Mintel, ensuring they derive value from the first 30 days
• Simultaneously manage multiple clients at different points in the account lifecycle
• Discover proactive ways to develop new training materials and support business-wide adoption of Mintel products
• Translate client usage and feedback into actionable insights and feature ideas

• 2 years of experience in a client-facing role
• Fluent in Spanish and English (reading, writing, and speaking)
• Experience in conducting client success planning sessions
• Ability to track portfolio health and identify churn risk
• Proficient in conducting translations of presentations for Latin and South American markets
• Skilled in preparing and delivering presentations to C-Level teams
• Ability to create and execute plans with clients, including regular check-in calls and strategic business reviews
• Strong focus on building usage and awareness of Mintel products
• Experience in supporting new clients during onboarding process
• Ability to manage multiple clients at different stages of the account lifecycle
• Proactive in identifying opportunities for developing new training materials and improving user onboarding
• Ability to translate client usage and feedback into actionable insights and feature ideas

• Opportunity to work in a client-facing role
• Fluent in Spanish and English
• Passionate about client service and helping clients achieve success
• Ability to adapt to different personalities and levels within an organization
• Comfortable and proficient with data analysis and interpretation
• Able to identify potential growth opportunities and pitch suite of products
• Naturally curious and skilled at navigating client conversations
• Takes initiative to solve problems and uncover opportunities
• Excellent verbal and written communication skills
• Tech-savvy with excellent Excel and PowerPoint skills
• Equal opportunity employer