Client Success Manager Intern

Propio • Overland Park, KS

4d • Onsite

About The Position

Propio Language Services is seeking a motivated intern to gain hands-on experience in client service functions, including implementation, client administration, client success, and client growth. The role provides exposure to the full client lifecycle and opportunities to contribute to meaningful projects in a fast-paced environment. The internship is part of Propio’s Summer Internship Program, which offers students real-world client work and mentorship from experienced professionals.

Requirements

• Currently pursuing a degree in Business Administration or Business Management, Marketing, Communications, or a related field.
• Strong written and verbal communication skills.
• High level of confidentiality and professionalism.
• Excellent attention to detail and organizational skills.
• Basic knowledge of Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Interest in learning and contributing to a variety of Client Success functions.
• Must be legally authorized to work in the United States on a full-time basis without requiring future sponsorship for employment visa status.

Nice To Haves

• A minimum 3.0 GPA is strongly preferred.
• Active involvement in campus, community, or other volunteer activities and/or organizations is preferred.
• Prior internship or office experience is a plus, but not required.

Responsibilities

• Assist the Client Success team with day-to-day operations to support client needs and satisfaction.
• Support implementation and onboarding for new clients, including preparing materials, setting up accounts, and maintaining documentation.
• Participate in client meetings or calls, take notes, and follow up on action items.
• Track client activity and help identify opportunities for improvement or growth.
• Help draft client communications, including follow-up emails, check-ins, and feedback surveys.
• Collaborate with internal teams to relay client feedback and troubleshoot issues.
• Maintain and update client records in Salesforce and other tracking tools.
• Research client industries and provide insights to improve the client experience.
• Contribute to internal projects that enhance the overall client success strategy.

Benefits

• Competitive hourly pay
• One-on-one mentorship with experienced professionals
• Ongoing learning and development
• Networking opportunities and social events with peers and professionals
• Potential for full-time employment upon graduation
• Onsite experience that promotes hands-on learning, team engagement, and a deeper understanding of company culture

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed