Client Success Lead - Life Sciences

Miebach Business Consulting and Services•Fishers, IN

8h•Hybrid

About The Position

This role is designed for a senior supply chain professional with deep Life Sciences industry expertise and a passion for building long-term client relationships, identifying opportunities for growth, and helping organizations solve complex supply chain challenges. As a Client Success Lead, you will serve as a trusted advisor to client stakeholders while partnering closely with Miebach's consulting, engineering, and digital teams. You will help clients navigate challenges related to distribution networks, manufacturing operations, cold chain logistics, automation, inventory performance, regulatory compliance, and supply chain transformation. This position blends relationship leadership, strategic account development, industry expertise, and consulting collaboration. Success in this role is driven by creating meaningful client value, expanding trusted partnerships, and helping clients achieve measurable business outcomes.

Requirements

7–15 years of professional experience in supply chain, operations, consulting, manufacturing, logistics, or related professional services
Deep supply chain expertise within the Life Sciences industry
Understanding of the strategic and operational challenges facing Life Sciences organizations, including manufacturing operations, distribution networks, cold chain logistics, automation, inventory management, regulatory compliance, and supply chain transformation
Proven experience managing senior client relationships, strategic accounts, or consulting engagements
Demonstrated ability to identify client needs and develop solutions that create measurable business value
Strong problem-solving capabilities and a passion for addressing complex operational challenges
Excellent interpersonal, communication, and executive stakeholder management skills
Ability and willingness to travel 40–60% during peak periods
Entrepreneurial mindset with a strong interest in business development and account growth

Nice To Haves

Experience in supply chain consulting, engineering consulting, or professional services
Demonstrated success growing strategic client accounts and expanding service offerings
Experience supporting or leading RFP responses, proposal development, and client presentations
Existing network and relationships within the Life Sciences industry
Experience supporting large-scale supply chain transformation, automation, manufacturing, distribution, or logistics initiatives in regulated environments

Responsibilities

Manage and grow strategic relationships with leading Life Sciences organizations across North America
Serve as the primary point of contact for client stakeholders, including supply chain, operations, manufacturing, quality, engineering, logistics, and executive leadership teams
Build trusted, long-term relationships and position Miebach as a strategic partner for supply chain transformation
Develop a deep understanding of client priorities and business objectives to proactively identify opportunities for value creation
Increase share of wallet within existing accounts by connecting clients with Miebach's consulting, engineering, automation, and digital capabilities
Cultivate relationships with prospective clients through industry engagement, networking, and thought leadership activities
Develop and execute account growth strategies aligned with client priorities and Miebach's service offerings
Support proposal development, RFP responses, client presentations, and commercial discussions
Partner with business development and consulting teams to convert opportunities into successful engagements
Leverage industry knowledge and client insight to identify emerging needs and market opportunities
Contribute to annual account planning and growth initiatives across the Life Sciences sector
Work closely with consulting and project delivery teams to ensure alignment between client expectations and project outcomes
Provide industry perspective and business context to support solution development and engagement delivery
Act as a bridge between client stakeholders and Miebach teams to facilitate communication, alignment, and successful execution
Support clients in addressing complex challenges related to supply chain strategy, manufacturing operations, distribution networks, cold chain logistics, automation, regulatory requirements, and digital transformation initiatives
Maintain deep expertise in Life Sciences supply chains and industry best practices
Stay current on trends including supply chain resilience, cold chain management, serialization and traceability, automation, regulatory compliance, sustainability, network optimization, and digital transformation
Represent Miebach at industry conferences, customer events, and professional organizations
Contribute to thought leadership through presentations, industry discussions, and client-facing insights
Help strengthen Miebach's market position within the Life Sciences sector