Client Success Lead

Fooda•Los Angeles, CA

1d•$80,000 - $85,000•Hybrid

About The Position

Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 45 cities with over 120 million meals served and continue to grow rapidly. Powered by technology and a network of 2500+ restaurants, we feed hungry people at work through a platform of food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day. As a Client Success Lead you will play a key role in managing day-to-day operations for the Los Angeles market, one of Fooda’s largest and most dynamic markets. Your “North Star” is delivering a consistently exceptional lunch experience for our clients and their employees while ensuring operational excellence across multiple sites. In this role, you will serve as the primary point of contact for clients, oversee on-site staff, and support the launch of new accounts. This role requires approximately 30% local travel within Los Angeles, along with weekly in-office attendance at our Playa Vista location.

Requirements

4-6+ years of experience in client success, account management, hospitality, and/or food service.
Proactive relationship builder who anticipates client needs and brings insight, not just updates.
Savvy with technology and comfortable in a fast-paced environment.
Optimistic in the face of problems and know that you’re capable of finding solutions.
Strong communication skills and are comfortable giving direction.
Authorized to work in the United States on a full-time basis.

Nice To Haves

Experience managing part-time or full-time staff preferred
Love process, work fast, and care about the details

Responsibilities

Serve as the primary client-facing point of contact, managing day-to-day communications, recurring meetings, and Client Business Reviews to ensure proactive account management, timely issue resolution, and long-term relationship success.
Support daily Popup operations of the Los Angeles market and drive execution success across a portfolio of clients.
Manage the On-Site Coordinator Team, including scheduling, coaching and mentorship, and site-specific performance.
Lead the successful launch of new client accounts, including coordinating with stakeholders, conducting on-site walk-throughs, overseeing system setup, and managing on-site implementation.
Regularly visit client locations to gather feedback from customers, audit restaurants, and build strong relationships with clients.
Coordinate site evaluations and inspections with the health department.
Collaborate closely with your team to deliver a consistently excellent service experience that meets and exceeds client expectations.