Client Success Lead, Supply Chain

Miebach Business Consulting and Services•Fishers, IN

2d•Hybrid

About The Position

Miebach Consulting is seeking a Client Success Lead, Supply Chain to support the growth and management of client relationships across our North American operations. This role is ideal for a supply chain professional who combines industry expertise with strong relationship-building skills and is interested in expanding their responsibilities in client management, business development, and long-term account growth. As a Client Success Lead, you will work closely with consulting teams and senior account leaders to strengthen client relationships, identify opportunities to expand Miebach's services, and support the successful delivery of consulting engagements. You will serve as a trusted point of contact for assigned clients, helping ensure alignment between client objectives and Miebach's capabilities while driving long-term partnership success. This position offers the opportunity to develop strategic client management skills while working with leading organizations across industries such as consumer goods, life sciences, retail, fashion and apparel, manufacturing, and logistics.

Requirements

Bachelor's degree in Supply Chain Management, Engineering, Business, Operations, Logistics, or a related field
5-10 years of professional experience in supply chain consulting, logistics, operations, engineering, manufacturing, distribution, or related fields
Experience working directly with clients, customers, vendors, or external stakeholders
Strong communication, presentation, and relationship-building skills
Demonstrated ability to manage multiple priorities and collaborate across teams
Understanding of supply chain operations and business processes
Ability to identify client needs and develop solutions in partnership with technical and consulting teams
Willingness to travel up to 40-50%

Nice To Haves

Experience within a consulting, professional services, or client-facing environment
Exposure to account management, client success, business development, sales support, or commercial activities
Experience contributing to proposals, RFP responses, or client presentations
Knowledge of supply chain network design, warehousing, transportation, automation, or systems implementation

Responsibilities

Build and maintain strong relationships with client stakeholders across operational, managerial, and executive levels
Serve as a primary point of contact for assigned client accounts and support overall account growth initiatives
Develop a deep understanding of client business objectives, supply chain challenges, and strategic priorities
Partner with consulting teams to ensure client satisfaction and successful project outcomes
Support the development and execution of client success and account growth plans
Conduct regular client touchpoints to assess satisfaction, identify challenges, and uncover opportunities for additional value creation
Identify opportunities to expand existing client relationships through additional consulting and engineering services
Support proposal development, client presentations, and commercial discussions
Collaborate with consulting teams to position Miebach solutions that address client needs
Contribute to business development activities including networking, industry events, and market outreach
Maintain awareness of industry trends, competitive developments, and emerging client opportunities
Help drive revenue growth through the expansion of existing client partnerships
Work closely with project teams to ensure alignment between client expectations and project delivery
Participate in client meetings, project reviews, and strategic planning discussions
Facilitate communication between clients and internal consulting teams
Help identify and address risks, issues, and opportunities throughout project execution
Support the transition from project delivery to long-term client relationship management
Develop expertise within one or more target industries, including CPG, life sciences, retail, fashion and apparel, manufacturing, or logistics
Stay current on supply chain trends, technologies, and best practices
Contribute to thought leadership, client workshops, and industry presentations
Represent Miebach professionally within the marketplace and industry associations