Client Success Lead

Fooda•New York, NY

3d•$80,000 - $90,000•Hybrid

About The Position

Fooda pioneered the concept of rotating popup restaurants inside offices. Today, we operate in 45 cities with over 120 million meals served and continue to grow rapidly. Powered by technology and a network of 2500+ restaurants, we feed hungry people at work through a platform of food programs located within companies, office buildings, hospitals, schools, distribution centers, and more. At Fooda, we believe a workplace food program should be something employees love and look forward to every day. As a Client Success Lead you will play a key role in managing day-to-day operations for the New York market. Your “North Star” is delivering a consistently exceptional lunch experience for our clients and their employees. You will work closely with the Sr. Client Success Manager and serve as the primary point of contact for clients, oversee on-site staff, and support the launch of new sites. This role requires 40% local travel within New York, along with weekly office attendance.

Requirements

4-8+ years of experience in client success, account management, hospitality, and/or food service.
Savvy with technology and comfortable in a fast-paced environment
Strong communication skills and are comfortable giving direction
Must be authorized to work in the United States on a full-time basis.

Nice To Haves

Experience managing part-time or full-time staff preferred
Love process, work fast, and care about the details
Optimistic in the face of problems and know that you’re capable of finding solutions

Responsibilities

Assist in managing daily Popup & Catering operations of the NYC market.
Serve as the client-facing point of contact, including day-of support and communication, recurring meetings, and Business Reviews.
Manage the On-Site Coordinator Team, including scheduling, coaching, and site-specific performance.
Lead the successful launch of new accounts, including coordinating with client contacts, conducting on-site walk-throughs, and managing internal systems setup and on-site implementation.
Regularly visit client locations to gather feedback from customers, audit restaurants, and build strong relationships with clients.
Coordinate site evaluations and inspections with health department.
Collaborate closely with your team to deliver a consistently excellent service experience that meets and exceeds client expectations.