Client Specialist - Non- Profit Business Operations

HigherRing•Eugene, OR

8d•$25 - $27•Remote

About The Position

The Client Specialist - Business Operations supports a nonprofit client by keeping its daily operations running smoothly across compliance, administrative systems, human resources, and grants management. The role works closely with organizational leadership and reports progress to the Board of Directors. The position includes managing insurance renewals and records; completing state and federal registrations and reports, including state Attorney General registration; maintaining property tax exemptions; reviewing and improving administrative tools and workflows; supporting audit readiness and secure digital recordkeeping; and maintaining a master administrative calendar. The Client Specialist also supports the employee lifecycle and HR compliance, maintains personnel and contractor records, and supports seasonal staffing for the organization’s field crew. Grant-related work includes managing grants and contracts, researching and drafting proposals, preparing progress and final reports, maintaining accurate records, and ensuring compliance with grant guidelines. This is a remote role. Applicants must live and work in one of the states listed in the posting and have a quiet, distraction-free home workspace with a closing door and a hard-wired Ethernet connection providing at least 50 Mbps download and 5 Mbps upload speeds. The stated wage is $25.00–$27.00 per hour.

Requirements

Fluency in spoken and written English.
Strong communication and problem-solving ability.
Proactive self-starter with excellent judgment.
Highly detail-oriented with strong organizational skills.
Strong technology proficiency, including multitasking across browsers, tabs, and tools.
Hands-on experience using AI tools such as Gemini or Claude for drafting, research, and administrative tasks.
Ability to review AI-generated work for accuracy and protect sensitive information when using AI.
Interest in finding new ways AI can make workflows more efficient.
At least 3 years of experience in nonprofit operations, administration, or a similar role.
Experience with grant writing and grant reporting.
Working knowledge of HR practices and employment law compliance.
Familiarity with nonprofit registration, reporting, and tax-exempt requirements.
Comfort evaluating and improving software tools and workflows.
Clear writing and communication skills.
Ability to manage many tasks and deadlines independently.
Reliable home workspace that is quiet and distraction-free and has a closing door.
Hard-wired Ethernet connection with minimum speeds of 50 Mbps download and 5 Mbps upload.
Must live and work in one of the eligible states listed in the posting.
Applicants must submit complete responses to the application questions, a resume, and a cover letter.

Nice To Haves

A second language.

Responsibilities

Manage insurance renewals and keep related records current.
Complete state and federal registration and reporting, including state Attorney General registration.
File and maintain property tax exemptions.
Review current administrative tools, such as Zoho, and recommend improvements.
Keep administrative systems efficient and effective.
Support audit readiness, including a move to more secure digital recordkeeping.
Create and maintain a master administrative calendar.
Support recruiting, onboarding, employee development, and terminations.
Ensure compliance with employment laws, including required staff training.
Maintain personnel files and support contractor oversight and records.
Implement and maintain HR policies, programs, and practices.
Support seasonal staffing for the organization’s field crew.
Manage all grants and contracts.
Research, identify, and draft grant proposals.
Learn the organization’s programs well enough to explain their impact in proposals and reports.
Prepare progress reports for the Board and funders.
Prepare and submit final grant reports.
Keep accurate records of grant applications and reports.
Ensure compliance with grant guidelines.
Work closely with leadership and report progress to the Board of Directors.