Client Specialist - Non-Profit Business Operations

HigherRing•Eugene, OR

5d•Remote

About The Position

HigherRing is an ethical outsourcing partner for socially responsible companies. It creates remote, impact employment and partners with organizations working toward a more sustainable world. HigherRing is a B Corp, climate-neutral, and a 1% for the Planet member. The Client Specialist - Business Operations supports a nonprofit client by keeping its daily operations running smoothly. The role covers compliance, administrative systems, human resources support, and grants management. The Client Specialist works closely with leadership and reports progress to the Board of Directors. The listed wage is $25.00–$27.00 per hour. The position is remote, and applicants must live and work in one of the states listed in the posting. Applicants must submit complete answers to all application questions, a resume, and a cover letter.

Requirements

Fluency in spoken and written English.
Strong communication and problem-solving ability.
Proactive self-starter with excellent judgment.
Highly detail-oriented with strong organizational skills.
Strong technology proficiency, including multitasking across browsers, tabs, and tools.
Hands-on experience using AI tools such as Gemini or Claude for drafting, research, and administrative tasks.
Ability to review AI-generated work for accuracy and protect sensitive information when using AI.
At least 3 years of experience in nonprofit operations, administration, or a similar role.
Experience with grant writing and grant reporting.
Working knowledge of HR practices and employment law compliance.
Familiarity with nonprofit registration, reporting, and tax-exempt requirements.
Comfort evaluating and improving software tools and workflows.
Ability to manage many tasks and deadlines independently.
Reliable home workspace that is quiet, distraction-free, and has a closing door.
Hard-wired Ethernet connection with minimum speeds of 50 Mbps download and 5 Mbps upload.
Must live and work in one of the eligible states listed in the posting.
Must fully answer all application questions and submit a resume and cover letter.

Nice To Haves

A second language is a plus.
Interest in finding new ways AI can make workflows more efficient.

Responsibilities

Manage insurance renewals and keep related records current.
Complete state and federal registrations and reporting, including state Attorney General registration.
File and maintain property tax exemptions.
Keep administrative systems efficient and effective.
Support audit readiness, including a move to more secure digital recordkeeping.
Create and maintain a master administrative calendar.
Support recruiting, onboarding, staff development, and terminations.
Ensure compliance with employment laws, including required staff training.
Maintain personnel files and support contractor oversight and records.
Implement and maintain HR policies, programs, and practices.
Support seasonal staffing for the organization’s field crew.
Manage all grants and contracts.
Research, identify, and draft grant proposals.
Learn the organization’s programs well enough to explain their impact in proposals and reports.
Prepare progress reports for the Board and funders.
Prepare and submit final grant reports.
Keep accurate records of grant applications and reports.
Ensure compliance with grant guidelines.
Work closely with leadership and report progress to the Board of Directors.