People Operations Business Partner (HRBP) - Non-Profit Organization

Sound•Tukwila, WA

7d•$82,000 - $103,000•Hybrid

About The Position

Sound Behavioral Health is hiring a People Operations Business Partner (HRBP) to provide people operations support and consultation to team members, supervisors, managers, and the People Operations team. The role provides day-to-day support across the organization, with particular emphasis on team member relations, labor relations, and advising on policies. It requires high-quality customer service, process improvement, and advanced knowledge of HR policies, procedures, standards, and legal requirements. The position partners with organizational leaders while balancing business needs, team member experience, and organizational risk. Compassion, patience, understanding, and advocacy for inclusion and individuality are important to the role. The position is based at the Tukwila East Office and follows a hybrid schedule of in-office and remote work, with required travel throughout Greater Seattle and surrounding areas. It is full-time, Monday through Friday, with flexibility to meet business needs. The work environment is fast-paced and subject to frequent interruptions. The role may encounter protected health information and other highly confidential and sensitive material, and must follow Sound policies and applicable laws and regulations.

Requirements

At least a high school diploma or GED.
At least 6 years of prior work experience in Human Resources.
High proficiency with Microsoft Word, Excel, PowerPoint, and Outlook; Microsoft Office proficiency is required.
Ability to analyze, interpret, and apply collective bargaining agreement provisions in a business setting.
Effective communication with multiple audiences, including strong written and verbal communication and the ability to speak and present to groups.
Strong interpersonal and communication skills to develop collaborative, sustainable working relationships across organizational levels, with honesty and integrity.
Organizational, time-management, and project-management skills, including the ability to manage multiple priorities in a fast-paced, deadline-oriented environment.
Ability to perform job functions accurately and within established timeframes with minimal supervision.
Professional courtesy and ability to maintain confidentiality.
Ability to compromise effectively when it is in the organization’s best interest and makes sound business sense.
Understanding of basic healthcare-industry business drivers.
Ability to compile and analyze complex data, think critically and independently, and make sound decisions for the organization.
Ability to improve efficiency by developing procedures and methods.
Current knowledge of applicable federal, state, and local laws and regulations.
Excellent customer service skills and attention to detail.
Familiarity with HRIS systems.
Ability to communicate effectively in English, both verbally and in writing.
Ability to learn and prioritize multiple tasks, handle demanding situations and conflict, solve problems, think critically, and meet time-sensitive deadlines.
Ability to perform essential functions with or without reasonable accommodation.
Ability to meet the listed physical and sensory demands, including extended sitting and computer use; talking and possibly standing; grasping, fine manipulation, and finger dexterity; frequent static torso/back positioning; occasional stooping, bending, and twisting; and some kneeling, pushing, pulling, lifting, and carrying items weighing no more than 25 pounds.

Nice To Haves

Bachelor’s degree in a relevant field.
Experience in a union environment or labor relations role.
Familiarity with UKG HRIS.
SharePoint experience.
SHRM-CP, PHR, SHRM-SCP, or SPHR certification.

Responsibilities

Provide day-to-day assistance, support, consultation, and guidance to team members and managers on People Operations matters.
Provide People Operations support in a union environment.
Support team member relations, address concerns, conduct investigations, and promote a positive workplace culture.
Respond promptly to inquiries, complaints, harassment allegations, and discrimination concerns.
Conduct internal investigations as appropriate.
Coach and counsel managers and team members on People Operations policies and procedures, employment laws, and government regulations.
Analyze team member relations trends, identify root causes, and recommend proactive solutions that support engagement, performance, and retention.
Serve as the first point of contact for general inquiries from team members and management, responding in accordance with policies and procedures.
Support grievance processing and handling as directed, including administering and conducting meetings with grieving team members, supervisors, and labor union representatives to investigate and resolve grievances.
Provide strategic partnership and guidance to organizational leaders within the scope of a People Operations role.
Balance business needs, team member experience, and organizational risk in decision-making.
Ensure compliance with federal, state, and local employment laws and company policies.
Communicate proactively with the Manager of People Operations & Labor Relations about issues, concerns, or proceedings that could significantly affect the organization.
Assist with the unemployment claims process as directed.
Back up the Credentialing Specialist with credentialing as needed.
Prepare HR documents, including employment contracts and disciplinary actions.
Administer day-to-day People Operations, including maintaining team member records and HRIS data.
Maintain professional and confident interactions with management, team members, union representatives, consultants, and external communities.
Build and maintain positive relationships with labor organizations and other key internal stakeholders.
Maintain confidentiality and professionalism when handling sensitive information.
Participate in People Operations projects, reporting, metrics, committees, and initiatives as assigned.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance; Sound pays 100% of premiums for team member and child coverage to age 26, depending on the plan selected. Spouse or domestic partner coverage is available at the team member’s cost.
Life insurance equal to twice annual salary plus an additional $25,000, paid by Sound.
Long-term disability insurance covering 60% of monthly salary, paid by Sound.
Retirement plan with a 3% Sound contribution; team members are 100% vested.
401(k) plan with pre-tax and/or Roth contributions.
Health Savings Account contributions from Sound of $1,133.33 for individual or $2,266.67 for family coverage for eligible team members, prorated for new hires in their first year.
Flexible Spending Accounts for healthcare and dependent day care costs.
Employee Assistance Plan.
18 vacation days per year, increasing with years of service.
Nine holidays per year.
12 sick leave days per year.
Bereavement leave for a death in the family.
Free parking at all Sound sites.
Free in-house professional training, plus $400 annually and three paid days for approved off-site training.
Service awards at 5, 10, 15, 20, 25, 30, 35, and 40 years of service.