Client Solutions Representative
About The Position
Retail Success is seeking a full-time Client Solutions Representative to join its Client Solutions team in Overland Park, Kansas. The role provides merchant services and technical support to existing and new clients, helping with onboarding, implementation, maintenance, and portfolio management. The representative develops knowledge of merchant services, company software, and related hardware to troubleshoot issues and support clients. The position combines customer service with hands-on technical problem-solving in a small, fast-paced team environment. Work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. On-the-job training is provided in merchant services and technical support for software and mobile apps.
Requirements
- High school diploma or equivalent.
- At least 1 year of related work experience in one or more of the following areas: technical support for software or mobile applications, merchant services, payment processing, banking, customer service, or customer relationships.
- Ability to learn in-depth knowledge of merchant services and software and related hardware features and use that knowledge to troubleshoot issues.
- Advanced organizational and time-management skills.
- Strong attention to detail and timely follow-up.
- Ability to provide high-quality customer service.
- Computer proficiency, including keyboarding, Microsoft Office products, and internal and external software applications.
Nice To Haves
- Some related college coursework.
- Two to three years of related work experience.
- Experience providing technical support for Point of Sale solutions.
Responsibilities
- Provide merchant services and technical support to existing and new clients and serve as a point of contact for inquiries through phone, social media, and email.
- Efficiently onboard, implement, and maintain new accounts while ensuring high client satisfaction.
- Develop new and existing client relationships through excellent customer service, knowledge of company products and services, and awareness of competitors’ strengths and weaknesses.
- Maintain accurate, up-to-date client records in a PCI-compliant manner.
- Respond to questions and research and troubleshoot issues for clients and business partners professionally and promptly.
- Program and ship related hardware, including POS terminals, and software.
- Develop and create documentation and support materials for internal and end-user use.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- 401(k)
- Paid holidays
- Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
