Client Solutions Manager
About The Position
The Specialist, Client Success Manager within Macy’s Media Network serves as a strategic partner, trusted advisor, and consultative expert to advertising partners, working alongside the MMN sales team. The role collaborates with Sales to deliver advertising solutions that drive measurable results, foster long-term relationships, and identify growth opportunities across media offerings. This client-facing role combines analytical expertise and strategic consulting. The manager works cross-functionally with Creative Production, Media Planning, Campaign Management, Analytics, and Optimization teams to develop and execute full-funnel media programs for large advertisers. From sales planning through campaign execution and post-campaign analysis, the role leads the client experience, ensuring clear communication, strategic alignment, and operational excellence. The position interprets performance data, translates business objectives into actionable media strategies, and identifies opportunities to improve performance and accelerate advertising revenue growth. Success is measured in large part by retaining and growing advertising revenue among assigned accounts.
Requirements
- Bachelor’s degree or equivalent work experience in a related field.
- 3–5 years of experience in retail media ad sales and/or account management.
- Ability to build trust, understand client needs, and manage internal and external relationships.
- Clear and persuasive verbal and written communication skills, including the ability to create compelling presentations.
- Ability to analyze data, identify trends, and develop strategic marketing plans tailored to advertiser objectives and KPIs.
- Strong project management and organizational skills, including accurate recordkeeping, timely task delivery, and attention to detail.
- Proficiency with PowerPoint and Excel and a thorough understanding of online advertising terminology and mechanics and retail media.
- Ability to identify opportunities to enhance client relationships, provide value-added services, and grow accounts within Macy’s Media Network.
- Ability to collaborate effectively with cross-functional teams, including Creative and Ad Operations, to support campaign integration and execution.
- Analytical ability to turn raw data into insights and strategic recommendations.
- Ability to influence and persuade internal and external stakeholders to adopt recommendations, including when there is opposition or pushback.
- Willingness to proactively engage cross-functional partners outside scheduled meetings to address urgent and complex problems.
- Ability to work a flexible schedule based on department and company needs.
- Comfort with testing new approaches, asking difficult questions, and working in ambiguous situations.
Nice To Haves
- Interest in growing into a Partner Manager role in the future.
- Professional poise.
Responsibilities
- Co-manage a book of business with one or, in some cases, two MMN Partner Managers, defining annual and quarterly account plans and recommending media investment strategies to meet client goals.
- Serve as a subject-matter expert on MMN advertising products, best practices, and analytical offerings, advising clients and external partners on how to meet their marketing objectives.
- Lead analyses for the client book, including end-of-campaign insights, multi-touch attribution, and brand health reporting; connect media activity to business performance and recommend strategies for future campaigns.
- Develop knowledge of the broader Macy’s and Bloomingdale’s ecommerce and store businesses for assigned brands and categories, identifying media activation opportunities and building relationships with buyers, site merchants, and category marketing leads.
- Drive client satisfaction, retention, and revenue growth through insights-driven recommendations, consultative upselling, and strong relationships with advertiser contacts, agencies, and partners.
- Contribute to a collaborative, curious, high-trust, high-candor culture focused on ambitious goals, excellent work, fairness, openness, and continuous improvement.
- Perform other duties as assigned.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
