Client Solutions Architect Manager - Healthcare Payments - Vice President

JPMorganChase • Philadelphia, PA

2d

About The Position

As a Client Solutions Architect Manager in Healthcare Payments, you lead solutioning for complex client opportunities, shaping comprehensive product solutions that drive technical adoption and measurable client value. You use deep product and industry expertise to guide internal teams and client stakeholders, translate complex requirements into actionable solutions, and ensure outcomes are realized.

J.P. Morgan Healthcare Payments provides healthcare organizations with an end-to-end suite of solutions built specifically for healthcare. Drawing on healthcare expertise and the scale of J.P. Morgan Payments, it connects consumers, providers, payers, and health technology companies across healthcare payment transactions. Its HIPAA-compliant and certified solutions securely process payments and move healthcare data at scale, while embedded integration streamlines operations, reduces friction, and improves the consumer experience.

Requirements

• At least 5 years of experience or equivalent expertise working across a broad set of related products.
• Demonstrated ability to apply deep technical understanding to solution configurations in a specific domain.
• Experience supporting Sales in pricing, pipeline planning, and account planning.
• Experience working with clients in a technology field and interfacing with engineers.
• Ability to communicate clearly and collaborate with internal teams, external partners, and clients to support shared goals.
• Strong time management, organizational, and planning skills, with the ability to adapt and contribute in a fast-paced, client-facing environment.
• Demonstrated critical-thinking skills across varied scenarios, seeking guidance when needed.
• Willingness to travel for client meetings and presentations.
• Ability to understand and guide clients through change by aligning objectives, environments, resources, and timelines to document and deliver effective solutions for healthcare payments challenges.

Nice To Haves

• Strong analytical skills and interest in system integrations and how different technologies work together.
• Demonstrated client-facing execution success, including working directly with enterprise clients to close deals and deliver large-scale projects.
• Proficient technical knowledge of the healthcare revenue cycle industry, including revenue cycle management, treasury, banking, and patient accounting or financial systems.
• Proficient technical knowledge of healthcare payments, integration methods, APIs, and related products, with exposure to the healthcare payments sales cycle.
• Experience working at a payments or healthcare IT company.

Responsibilities

• Lead configuration and modification of the firm’s products and solutions, often in partnership with Technology, to address complex client use cases.
• Support Sales in solutioning and deal stages for pricing, pipeline planning, and account planning.
• Engage technical members of client teams through presentations and technical demonstrations of product capabilities and solutions.
• Identify and define development requirements for product design enhancements based on client feedback.
• Use a consultative approach to understand clients’ current and future needs and guide them through technical decisions, best practices, and architectural standards.
• Create detailed solution design documentation, such as Project Charters or Statements of Work, by gathering client objectives, technical requirements, project complexity, and desired outcomes; identify implementation risks and propose mitigation strategies.
• Collaborate with internal partners in Banking, Treasury, Client Solutions, Operations, and Product Management to build and maintain effective working relationships.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed